We are looking for a Performance Manager to drive business results by defining KPIs, managing SLAs, and redesigning the Performance Management System (PMS). The role focuses on performance tracking, continuous improvement, and encouraging teams to go the extra mile.
Key Responsibilities
Define and monitor KPIs aligned with business goals
Manage and track SLAs to ensure service excellence
Redesign and improve the Performance Management System (PMS)
Analyze performance data and share actionable insights
Drive a high-performance and results-oriented culture
Requirements
Experience in performance management, KPIs, and SLAs
Strong analytical and reporting skills
Proactive, result-driven mindset
Excellent communication and stakeholder management skills
Established in 2006, XAD Technologies LLC is an ISO-certified company offering services in the fields of Telecommunication, IT networks, managed services, staff outsourcing, security solutions etc. With more than 3500 employees and several branches, XAD has distinguished itself as one of the most successful firm in the telecom sector globally. Also, it works as an
outsourcing partner with numerous clients, including Etisalat, Du, DEWA, Huawei, among many others.
