Job Description

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

The Associate, Performance Management Operations supports the execution, administration, and continuous improvement of the firm’s performance management processes and systems across the U.S. and India. This role serves as a key operational partner responsible for supporting day-to-day system administration, reporting, process coordination, and operational execution related to the firm’s performance management ecosystem.

This role will develop deep expertise in the BetterWorks platform and related processes to help ensure operational continuity, process consistency, and a high-quality user experience. The position plays a critical role in supporting reporting, data integrity, process administration, system support, and ongoing enhancements as the organization continues to mature its performance management approach.

Key Responsibilities
Performance Management Operations & Administration
• Support the day-to-day administration of the BetterWorks performance management platform and related processes
• Manage employee updates, access requests, workflow administration, form updates, and routine system maintenance
• Monitor and manage team support channels and requests, ensuring timely follow-up, issue resolution, and escalation when appropriate
• Conduct routine system health checks and identify operational issues, risks, or process gaps
• Coordinate and support cyclical and annual performance management processes and activities
• Maintain process documentation, operational procedures, and knowledge resources to support consistent execution
• Develop strong expertise in the BetterWorks platform to serve as a key operational resource and system expert for the team

Reporting, Data & Process Support
• Run, validate, analyze, and distribute standard and ad hoc reports related to performance management activities and metrics
• Support data integrity, reporting accuracy, and process consistency across performance management operations
• Identify recurring support trends, operational challenges, and process improvement opportunities
• Leverage data and operational insights to support recommendations, reporting needs, and continuous improvement efforts
• Conduct data analysis to identify patterns, risks, and insights that support operational decision-making and program effectiveness
• Assist with testing, validation, release readiness, and user acceptance testing activities for system enhancements and updates
• Partner with internal stakeholders to support the accurate and effective execution of performance management programs and initiatives
• Draft and maintain user support materials, knowledge articles, quick reference guides, and operational resources
• Support testing, validation, and continuous improvement activities related to AI-enabled tools and agents within performance management processes

Skills and Capabilities
• Strong operational and organizational skills with high attention to detail
• Ability to manage multiple priorities and execute consistently in a fast-paced environment
• Strong analytical and problem-solving skills with experience interpreting and working with operational and performance-related data
• Ability to work independently while collaborating effectively across teams
• Strong written and verbal communication skills
• Strong experience with data analysis, reporting, and process administration
• Ability to identify operational issues and proactively recommend improvements
• Advanced proficiency in Microsoft Excel, including experience working with large datasets, formulas, reporting, and data analysis
• Comfort learning and working within HR technology platforms and systems
• Adaptability and willingness to learn new technologies and processes, including AI-enabled tools

Qualifications
• Bachelor’s degree required, preferably in Human Resources, Business, Information Systems, Operations, Analytics, or a related field
• 2+ years of experience supporting HR operations, talent processes, reporting, systems administration, or related operational roles
• Experience supporting performance management or talent management processes preferred
• Experience working with HR systems, reporting tools, or talent platforms preferred
• Experience in a professional services or matrixed environment is a plus

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.