Job Description
- Direct Performance Live Engineers in safe, reliable, and efficient product and service delivery.
- Drive internal and external customer satisfaction and service quality.
- Liaise with the supported GU BL PSD Managers for job life cycle support and technical and incident management.
- Ensure systematic usage of standard work and risk management.
- Provide visibility regarding crew and associated function’s SQ performance and improvement opportunities.
- Verify projected resource plan (workforce, assets) according to RO growth.
- Collaborate with Performance Live Center Manager to manage loading of PLE as per center risk assessment & efficiency targets.
- Ensure PLC hardware and software compliant with IT standards.
- Assign jobs to PL engineers based on loading and job complexity.
- Ensure customer data management plan implemented.
- Validate job specific RACI based on service model.
- Conduct pre-and post-job briefs for every job. Discuss and communicate risks and controls to field personnel.
- Manage incident life cycle as per the risk matrix, escalating as needed, and conduct incident response and recovery.
- Participate in incident investigation, validation of results and reviews.
- Manage service delivery process to exceed customer expectations.
- Manage quality control of all field deliverables. Approve final job deliverables.
Experiance Professional
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.
