As our Performance Lead, you'll be at the heart of creating a high-performing, customer-focused culture.
You'll coach and develop frontline teams, leverage insights to improve performance, drive operational excellence, and champion continuous improvement initiatives that make life easier for both our people and our members. Combining leadership, strategy and hands-on coaching, you'll play a key role in shaping the future of Customer Care at nib NZ.
We're looking for a people-focused leader who can inspire, coach and develop high-performing teams while creating an exceptional customer experience. Previous experience in a Call Centre environment or Insurance highly desired.
You'll bring proven experience in a customer service environment, along with a strong understanding of contact centre best practices (preferably), enabling you to balance customer outcomes, team performance and operational efficiency.
Don't tick every box? If this role excites you and you bring relevant experience, we'd still love to hear from you.
Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.
We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy. Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits:
We embrace an inclusive working environment. We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.
Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment.
Next steps: If successful, you will receive an email from Sapia.ai inviting you to complete an online, chat‑based assessment.
As a trusted health partner, we support the health needs of around 1.6 million Australians, New Zealanders and international students and workers, while also providing travel insurance for travellers around the globe.
We believe that by giving our members access to better health information, tools and services, they’ll feel confident in choosing the right path to take control of their health.
Our team of over 1,200 employees throughout Australia, New Zealand, Ireland and the United States all share in our purpose of your better health.
nib operates and supports employees and members from all corners of the world. Our organisation acknowledges and respects the custodianship that Indigenous peoples have on their lands and waterways.
