Job Description

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

The Performance Excellence Lead (PEL) supports Memorial Healthcare System by rapidly deploying high-impact teams to execute transformative and operational priorities that deliver measurable financial results, scalable solutions, and sustainable organizational value. This role leverages adaptive, data-driven methodologies—including process improvement and project management—to identify opportunities, lead performance-based initiatives, provide continuous improvement training and coaching, and advise senior leaders on prioritization of enterprise improvement efforts. The PEL partners with executive leadership, division leaders, and frontline teams lead large-scale initiatives, foster a culture of continuous improvement, and establish governance, accountability, and standardized practices that translate strategy into measurable outcomes across the organization.

Responsibilities:

Partners with leaders and cross-functional teams to align initiatives, share best practices, and drive synergies and efficiencies across projects and workstreams.Leads project teams to deliver objectives on schedule, within budget, and in alignment with performance targets.Lead team members to adopt and leverage established methodologies, data driven projects, and change management strategies.Builds and maintains strong relationships with executive leaders, operational leaders, and sponsors to align initiatives with strategic priorities.Manages multiple complex, cross-functional initiatives using standardized project management tools, metrics, and governance to achieve sustainable operational results.Leads large-scale, high-priority process improvement initiatives from assessment through implementation, sustainment, and strategic deployment using data-driven decision making.Establish performance goals, conduct regular performance evaluations, and recognize and reward outstanding achievements.Communicates progress, risks, recommendations, and resolve stakeholder concerns to ensure successful outcomes.Inspire and enable high-performing team responsible for performance excellence, performance improvement and designing and implementing key operational and performance driven initiatives.Identifies enterprise opportunities to improve value, service excellence, and organizational performance while fostering a high-performing culture.Develops and executes change management strategies that support adoption of new solutions, redesigned workflows, and successful implementation.Foster a culture of collaboration, innovation, and continuous improvement within the team.Develops, refines, and scales continuous improvement methodologies, service offerings, and prioritized pipelines of improvement opportunities.Provides proactive updates to leadership on project progress, value realization, risks, barriers, and overall implementation success.Provide guidance, mentorship, and professional development opportunities to team members, promoting their growth and success.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, HEALTHCARE REGULATORY ENVIRONMENT, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

Bachelors (Required)

Additional Job Information:

Complexity of Work: Proven track record in deploying performance improvement methodologies, including Lean, Six Sigma, TPS, Strategy A3, Method Execution Plans and the Shingo Model, and driving sustainable improvements. Strong understanding of operational excellence principles and tools. Excellent leadership and team management skills with the ability to inspire and motivate others to achieve organizational objectives. Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels. Strong analytical and problem-solving abilities, with a data-driven mindset.
Required Work Experience: A minimum of seven (7) years of experience in facilitating business transformation and large-scale performance improvement initiatives, performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system or consulting background. Proven track record of achieving breakthrough results through implementation of large-scale projects and value-added change.
Other Information: Additional education information: Bachelor’s degree in Healthcare or Business Administration, Engineering or a related field.Master’s degree preferred.

Working Conditions and Physical Requirements:

• Asbestos = 0%
• Audible Speech = 80%
• Bending and Stooping = 80%
• Bio hazardous Waste = 80%
• Biological Hazards - Respiratory = 80%
• Biological Hazards - Skin or Ingestion = 80%
• Blood and/or Bodily Fluids = 80%
• Climbing = 40%
• Communicable Diseases and/or Pathogens = 80%
• Computer Monitor = 80%
• Cytotoxic Chemicals = 60%
• Depth Perception = 80%
• Distinguish Color = 80%
• Domestic Animals = 60%
• Dust = 40%
• Extreme Heat/Cold = 0%
• Fire Risk = 40%
• Gas/Vapors/Fumes = 80%
• Hazardous Chemicals = 60%
• Hazardous Medication = 60%
• Hazardous Noise = 40%
• Hearing Acuity = 80%
• Heating Devices = 80%
• Hypoxia = 0%
• Keyboard Entry = 80%
• Kneeling = 80%
• Laser/High Intensity Lights = 0%
• Latex = 60%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 80%
• Magnetic Fields = 60%
• Moving Mechanical Parts = 80%
• Needles/Sharp Objects = 80%
• Potential Electric Shock = 60%
• Potential for Physical Assault = 60%
• Pushing or Pulling > 75 lbs Non-Patient = 80%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
• Radiation = 60%
• Reaching = 80%
• Repetitive Movement Foot/Leg = 60%
• Repetitive Movement Hand/Arm = 80%
• Running = 60%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Sitting = 60%
• Smelling Acuity = 80%
• Squatting = 80%
• Standing = 80%
• Sudden Decompression During Flights = 0%
• Taste Discrimination = 0%
• Unprotected Heights = 0%
• Walking = 80%
• Wet or Slippery Surfaces = 80%

Shift:

Days

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net