The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Job Purpose

Our Performance Enablement team is part of our broader Customer Success Department and is responsible for delivering a technology-driven approach to mine consulting and customer value realization. Working collaboratively across departments and with customers globally, the Performance Enablement Lead role supports mine site operations by observing system usage, strengthening operational processes, and maximizing the value of Modular Mining solutions.

This role combines continuous performance assurance leadership with hands-on technical training delivery. In addition to leading customer feedback meetings, the role is also responsible for delivering structured training, coaching, and adoption support to ensure customers achieve measurable outcomes from our systems.

As a Performance Enablement Lead, you will go beyond providing insights—you will identify performance opportunities, develop practical solutions, and deliver targeted training and coaching aligned to each customer’s operational goals and mine plan. Success in this role is defined by improved customer performance, system adoption, and long-term value realization.

If you thrive in applying technical expertise, solving complex operational challenges, and working directly with customers in dynamic environments, this is an opportunity to work alongside leading innovators in mining technology.

Travel Requirements

This role requires regular interaction with customers to deliver Continuous Performance Assurance engagements and technical training.

• Travel requirement: up to 40%
• Travel includes mine site visits for performance engagements, training delivery, and follow-up support

Occasional international travel may be required

Job Duties and Responsibilities

Each day presents new challenges and opportunities to grow your skills. As a Performance Enablement Lead, you will be responsible for:

Performance Leadership & Customer Engagement

• Providing coaching, leadership, and support to the Continuous Performance Assurance function and broader team
• Identifying opportunities in the performance and usage of MTS products, including operational gaps, system utilization, and customer maturity
• Using data analysis to develop targeted engagement plans and site visit strategies
• Defining objectives and scope for engagements and aligning with Customer Success, Continuous Improvement, and other stakeholders
• Conducting customer meetings including kick-offs, working sessions, and close-out reviews
• Delivering Performance engagements, including KPI analysis (e.g., Data Integrity, EFOF, system reliability) and structured reporting (JoiFul/action tracking)
• Following up on action items and coordinating cross-functional resolution of identified opportunities
• Continuously monitoring and advising on customer system usage, performance trends, and improvement opportunities

Training Delivery & Customer Enablement

• Delivering structured technical training on Modular Mining solutions (e.g., DISPATCH, PV3) using classroom, virtual, and field-based methods
• Tailoring training to site conditions, operational workflows, and user roles to improve competency and adoption
• Assessing learner proficiency through practical evaluations, observation, and system usage metrics
• Providing targeted coaching, one-on-one support, and follow-up training to address adoption gaps
• Producing clear post-engagement reports outlining training outcomes, risks, and recommended next steps
• Recommending training and enablement strategies to internal stakeholders to support customer success
• Supporting continuous improvement and standardization of training materials, delivery methods, and assessment practices

Role Expectations

• Operating effectively across both performance analysis and training delivery, adapting based on customer and business needs
• Serving as a key bridge between the Customer Success towers: Continuous Improvement, Technical Services, and Data Analytics functions
• Supporting both immediate performance improvements and long-term customer capability development

Required Skills

Education:

• Engineering degree in mining, geology, chemical, electronic, or related field, or equivalent practical experience

Experience:

• 3+ years of experience in the Mining Industry, Technology Deployment, Customer Services, or related field
• Experience working with mining technologies or fleet management systems
• Experience in customer-facing roles, including site engagement and/or training delivery

Knowledge:

• Working technical knowledge of MTS products and solutions
• Demonstrated knowledge of Change Management practices
• Ability to translate technical concepts into practical applications for end users

Language:

• Advanced written and spoken English proficiency

Desired Skills

• Strong skills in delivering in-person and remote presentations
• Experience delivering technical training in classroom, virtual, or field environments
• Ability to assess performance data and link insights to actionable improvements
• Demonstrable leadership, mentoring, and coaching skills
• Strong problem-solving and conflict resolution abilities
• Effective time management and organizational skills
• Flexibility and adaptability in dynamic environments
• Ability to work independently with minimal supervision
• Strong customer focus with a commitment to service excellence