Job Description

Performance Coach

Salary: £33,000 per annum

Location: Barnet

As our Performance Coach, you will work closely with our frontline Employment Advisors to offer actionable feedback through one‑to‑one and group coaching observations, helping advisors strengthen their skills, overcome performance barriers, and consistently meet and exceed their business targets.

Our Performance Coach will liaise with Business Managers and Team Leaders to provide updates on were Employment Advisors could develop further and offer feedback for improvement to meet operational demands.

As our Performance Coach, you'll:

• Observe Employment Advisors conducting face to face appointments to determine appropriate coaching support required
• Coach and motivate Employment Advisors in a constructive, compliant, and ethical way, to help them meet and exceed their targets
• Provide constructive/developmental feedback on observations to our Employment Advisors
• Provide regular updates to the management team regarding the employment advisor’s progress, ensuring that any development needs are addressed
• Refine and review coaching techniques to ensure continual improvement is maintained.
• Working closely with internal stakeholders to ensure agreed outcomes are delivered.

As our Performance Coach, you'll have:

• Proven experience of developing people to achieve stretching business targets in a highly targeted environment.
• The ability to identify and give constructive feedback effectively
• Experience of delivering effective coaching/mentoring methods across multiple different channels (individual/small/large groups and face to face, telephone, remotely etc.).
• Excellent presentation skills in both small and large group settings.
• Excellent verbal and written communications skills with the ability to speak confidently and pitch at all levels.
• Proficiency in using different IT applications such as Microsoft Office, Power BI as well as CRM systems.

As Ingeus, we’ve spent time listening to our employees to build our benefits package:

• 25 days annual leave plus bank holidays with the opportunity to salary trade extra
• EAP Support programme available 24/7 with access to 6 x counselling sessions
• Private Medical Insurance
• Eyecare vouchers with help to purchase new glasses
• Life assurance
• Online discount shopping via Perks at Work
• Cycle to Work scheme
• Season ticket loan
• Up to two days each year dedicated to Community Giving (Volunteering)
• Access to Salary Finance; financial education and advice
• The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
• Long Service Awards

Ingeus, governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you”

*Please note, if we receive suitable applications, we may close the roles early