Job Description

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do.We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We’re looking for a Performance, Change & Improvement Expert to join our Workforce Planning & Optimisation team. This role is really focused on continuous improvement, helping to ensure we deliver the “Optimisation” we’re named for.

You can expect to be:

• Creating quality checks and conducting data reviews, functioning as a key step in our auditing process.
• Provide support, advice, and training on improvement activity in WPO.
• Take ownership of improvement and change features, driving delivery as a product owner.
• Proactively analyse data and apply insights to highlight performance inefficiencies and standouts across the team.
• Enabling the team to deliver a 5-star service for our customers, through putting them at the heart of change.

You’ll be based at our Pride Park site in Derby You’ll work within our Infra Planning & Scheduling team. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working across a range of shift patterns including evenings and weekends.

HOW WE WORK

You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in-person moments to keep our culture alive, but also understand the flexibility working from home can bring. You’ll usually find us in the office, but working from home is supported when you need it.

WHAT WE’RE LOOKING FOR

• Experience working in a continuous improvement & change function.
• Digitally capable, with a familiarity of the Microsoft software suite.
• Prior experience with SAP systems, Click, and reporting from these tools.
• Proven capability to plan, manage and deliver end-to-end improvements.
• A diagnostic and analytical mindset, drawing insights and conclusions from data.
• ‘Right First Time’ attitude, focusing on high quality outputs.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We’re looking for people who want to get involved, be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It’s not just a job; it’s a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. You’ll also contribute to the environment and community. Some of our benefits include:

- 28 days holiday plus bank holidays (with the option to buy or sell up to 5 days per year)

- Annual bonus scheme (up to £1,500, subject to eligibility)

- Family-friendly policies, including a year off fully paid maternity and adoption leave

- Leading pension scheme – we double your contribution up to 15%

- Sharesave scheme

- Dedicated training and development through our Academy

- Electric vehicle scheme and retail offers

- Two paid volunteering days per year

LET’S GO

We can’t wait to hear from you. Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.