Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Performance and Corporate Reporting Lead
Contract: fixed term contract 12 months
Working hours: 35 hours per week is full time.
Salary: From £68,250 (Coventry) or £78,550 (London)
Location: London or Coventry (Hybrid)
Reporting to: Head of Performance and Corporate Reporting
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
This role exists to provide senior technical and analytical leadership for performance and corporate reporting during a critical period of transition in the organisation’s data and reporting landscape. The postholder is accountable for ensuring Executive, Board and external reporting requirements are clearly defined, technically robust and delivered at pace, while longer-term data warehouse solutions are being developed.
Operating with a high degree of autonomy, the role bridges business, executive and technical teams. It translates complex and often ambiguous questions into clear reporting requirements, data logic and interim solutions, while shaping and assuring sustainable reporting capability delivered through the enterprise data platform.
What You’ll Do:
You’ll own executive‑level performance and corporate reporting, ensuring a clear, consistent view of performance from Board to operational level. You’ll define the metrics, narrative and reporting structure, build interim solutions using SQL and Power BI, and assure the quality, logic and transparency of all reporting. Working closely with Data, BI and Technology teams, you’ll ensure reporting meets senior stakeholder needs and aligns with business intent.
This is a high‑impact role with real influence at senior levels. You’ll bring clarity to complex and evolving data, shape how leaders understand performance, and help drive better decisions. You’ll navigate ambiguity, align stakeholders on measures and definitions, and proactively manage risks in the reporting landscape — making this a rewarding challenge for someone who thrives on ownership, complexity and visibility.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria:
It would also be nice for you to have:
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
Let’s Make This Easy.
Apply using your CV
Applications need to be submitted by 23:59 on 26 May 2026
Longlisted applicants will be asked to complete an online assessment
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website.
