Job Description

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

About the Team

Be a part of the excitement! Our Pick-Up team is at the forefront of foodpanda's rapid growth, focusing on our innovative Pick-up service. In this fast-paced role, you will be crucial in supporting the Pick-up Business Lead on project execution, daily operations, and performance management. You will work cross-functionally with internal teams to ensure the success and efficiency of our Pick-Up service.

Roles and Responsibilities

• Manage daily operation tasks, including report creation, incentive changes, and terminations, with accuracy and efficiency.
• Liaise with internal teams to drive process improvements and resolve ad-hoc issues.
• Educate and support internal teams on foodpanda's Pick-Up processes and protocols.
• Analyse operational performance and vendor data to derive key strategic insights, supporting management in performance reviews and decision-making.
• Maintain trackers/ reports to empower teams to make data-driven decisions.

Qualifications

Qualifications and Requirements

• Bachelor's Degree in Business Management and Administration, or at least 1 year of relevant experience.
• Strong preference for candidates with experience in data visualisation (e.g., Looker) and basic SQL/advanced spreadsheet capabilities.
• Strong operational and process-oriented mindset.
• Creative problem-solving skills with the ability to prioritise, execute, and streamline processes.
• Ability to work effectively both independently and in a cross-functional team environment.

Join our team and help us revolutionise the way people experience food!

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.