Job Description

Nemours is seeking a Performance Analyst and Educator, (Full-Time), to join our Nemours Children's Hospital team in Orlando, Florida.

The Performance Analyst and Educator I (PAE) position resides within the Quality Assurance and Training Department of Patient Financial Services. This role is responsible for analyzing performance, identifying improvement opportunities, assisting in process improvement projects, and providing training to the Patient Financial Services departments. Prioritizing the opportunities identified, gathering research data, analyzing the information, drawing conclusions, and making recommendations will be instrumental for the PAE.

The associate will participate with multi-disciplinary teams to initiate countermeasures and monitor the impact of implemented countermeasures by means of audits. In addition, position will require travel to satellite location for training related functions as necessary or requested. PAE will serve as a Revenue Cycle subject expert, answering questions and providing the necessary support and guidance. The PAE reports to the department Manager of Quality Assurance and Training.

Job duties will include but are not limited to:

• Provide continuous performance improvement support to PFS by functioning as an analyst, facilitator, trainer, auditor, consultant and/or project manager as required.

• Assists in the development and refinement of training programs and materials, including standard work.

• Serve as an educational resource, facilitate operational courses, publish newsletters and maintain training records for all courses and e-learnings conducted.

• Schedule and coordinate classes and workshops, including those owned by other members in the organization.

• Generate weekly and monthly reports for accuracy, score cards and/or auditing.

• Perform audits and analyze trends for work focus training, gaps, or compliance of processes.

• Provide constructive feedback to frontline associates to improve performance.

• Conduct site visits to monitor adherence to standards and provide on-going support, including training.

• Develop, contribute, and update policies and procedures.

• Participate in committees or enterprise-wide task forces related to the Revenue Cycle.

• Use knowledge of waste elimination tools and techniques to identify operational opportunities and educate, for example researching, correcting, and analyzing coverage errors.

• Provide timely and pertinent information to associates about regulatory requirements.

• Serve as a resource to frontline associates by providing additional support via the department’s centralized inbox.
• Other duties as assigned

Requirements

• High School Diploma required.
• Minimum 2 years of experience specific to the revenue cycle required.
• Minimum 1 year of experience within Nemours revenue cycle is strongly preferred.
• Leadership or Progressive work experience preferred.
• Epic Certification preferred

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match.
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.

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Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org