Job Description

Annual salary: up to £31,101.84

Customer Insight Analyst

Location: Milton Keynes

Salary: £31,101.84 per annum

Hours: 42.5 hours per week

Fulltime – Office based - permanent Monday – Friday

About the Role

We're seeking a highly analytical and results-driven professional with proven experience in data science and business intelligence. You’ll turn complex datasets into actionable insights, support strategic decision-making, and drive performance improvements through advanced analytics. Proficiency in Power BI, Excel, and customer performance metrics is essential. You’ll collaborate across teams, identify trends, and deliver clear, impactful reports that shape business strategy. A strong grasp of customer satisfaction analytics and a proactive, problem-solving mindset are key to success in this role.

Role Criteria

• Proven experience in analytics and data science, delivering actionable insights from complex datasets
• Strong background in data analysis and reporting to support strategic decision-making
• Proficient in business intelligence tools, especially Power BI, for creating interactive dashboards and reports
• Advanced spreadsheet skills (Excel and Google Sheets), including use of formulas, pivot tables, and data visualization
• Highly numerate and confident in interpreting and communicating results of numerical analysis
• Skilled in collaborating with internal teams and departmental leads to understand needs and align on goals
• Experienced in partnership, alliance, and cross-functional collaborative working
• Proficient in identifying root causes through analysis of diverse data sets
• Capable of preparing clear, insightful reports to inform strategic decisions
• Continuously engaged in reviewing and interpreting data to identify trends and opportunities
• Proactive in identifying evolving business needs and recommending data-driven solutions

You must have:

• Strong understanding of customer satisfaction metrics, with experience analysing feedback to identify trends and drive improvements
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data visualization
• Skilled in customer performance analytics, with a focus on actionable outcomes
• Self-motivated and results-driven, with a creative and analytical mindset
• Excellent numerical and analytical skills
• Deep understanding of performance mechanisms and the ability to translate data into strategic insights
• Effective problem-solving abilities with a proactive approach to challenges
• Working knowledge of Power BI for building dashboards and delivering performance insights

Desirable

• Working knowledge of Power BI for building dashboards and delivering performance insights

What we offer

• 25 days annual leave plus bank holidays
• Private medical care
• Annual Mears Fun Day – a company-wide thank you event
• Paid Volunteering Leave to support causes you care about
• Mears Rewards – staff perks including discounts on groceries, holidays, eye tests, and more
• Share Save scheme and family-friendly policies

This is your opportunity to take a lead role in a dynamic, purpose-driven team. Join Mears and help us deliver repairs that really make a difference.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Beth Dunford (beth.dunford@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.