Job Description
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.
Medical Assistant provides supportive patient care functions for an assigned clinical area, under the supervision of a Physician, Registered Nurse or Licensed Vocational Nurse, ensuring the safety and comfort of patients and families according to legal, organizational and professional standards. Some duties may be delegated to the MA by the physician or RN.
Primary Responsibilities:
- Clerical
- Review doctor's schedule; abstract as needed; print PVS for each patient and request relevant visit information
- Prepare and submit patient documents for scanning
- Monitor assigned inbox/basket and complete tasks (e.g., overdue results/letters)
- Schedule appointments and assist patients with specialty referrals and radiology testing
- Provide pre-printed patient educational materials as directed by provider
- Maintain proper disposal of confidential patient information (daily)
- Follow HIPAA policies and procedures regarding patient confidentiality
- Patient Care
- Monitor orders placed by physician and complete required tasks (e.g., waived testing, EKGs, specimen collection, spirometry, hearing, vision) and document accurately
- Document observations related to patient health status and report findings
- Room patients as exam rooms become available:
- Obtain demographic information, history, and chief complaint
- Verify patient allergies and document vital signs per policy
- Reconcile medications and update preferred pharmacy
- Provide patient education (learning method, language, interpreter needs, reading ability, visit-related education)
- Complete questionnaires as appropriate (e.g., lead, TB, flu, new patient intake)
- Prepare patient and room for physician visit
- Assist physician during exams and minor office procedures
- Perform daily living care as needed (e.g., emptying ostomy bags, changing diapers)
- Transport patients within facility as needed
- Perform waived testing (e.g., glucose, hemoccult, urine pregnancy), hearing & vision tests, sterilize instruments
- Collect and prepare lab specimens (urinalysis, pap smear, biopsy, cultures) and transport to lab
- Perform CPR as needed and assist during emergencies
- Departmental Maintenance
- Monitor supplies, medications, and forms; notify staff when reorders are needed
- Remove/report broken equipment to coordinator, supervisor, or manager
- Clean exam rooms daily and maintain documentation
- Track expiration dates and restock supplies to proper levels
- Perform sterilization and maintain logs (per training and delegation)
- Attend staff meetings
- Maintain a clean, organized workspace with minimal personal items
- QA / Regulatory
- Complete daily logs (per nursing staff):
- Waived testing logs (glucometer, urine dipstick, pregnancy tests) per CLIA standards
- Refrigerator and room temperature logs
- Eyewash station logs
- Other QA logs
- Maintain accurate, legal, and ethical documentation
- Ensure patient confidentiality
- Follow OSHA safety standards and proper biohazard disposal
- Perform frequent hand hygiene (use sanitizer or soap/water as required)
- Use gloves and PPE as needed
- Apply aseptic/sterile technique when required
- Verify equipment has current PM label before use
- Identify/report barriers to safe patient care and ensure safety
- Customer Service
- Deliver excellent customer service with high patient satisfaction
- Maintain mutual respect with all healthcare team members
- Collaborate effectively with other staff
- Demonstrate organizational mission and values
- Meet customer service standards (90%+ excellence target)
- Communicate appropriately with patients and team members
- Telephone Etiquette:
- Answer and direct calls professionally and calmly
- Identify clinic, department, name, and role when answering calls
- Ensure accurate information is obtained and communicated
- Report complaints to appropriate leadership (coordinator, supervisor, manager, or administrator)
- Use warm transfers when redirecting patients
- Financial
- Use resources responsibly and minimize waste
- Maintain equipment according to manufacturer recommendations
- Report overtime needs to leadership for approval
- Quality Improvement
- Participate in process improvement initiatives (PDSA)
- Support compliance with AAAHC and other accreditation standards
- Follow safety standards for patients, staff, and visitors
- Comply with National Patient Safety Goals
Select appropriate module(s) as listed below
- Immunizations - Primary
- Demonstrates knowledge and skill needed to provide safe and effective immunization to facilitate the provider's practice. Which includes:
- Routine Immunization administration. (Not foreign travel) (Tdap, Td, DTaP, MMR, PCV13, PPSV23, Varicella, Zostavax, Rotavirus, Hep B, Hep A, HPV, HIB, Flu,)
- TB skin test application
- Documents administrations
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to immunization administration from licensed staff.
- Add-ons include: Nebulizer Treatments
- Demonstrates knowledge and skill needed to provide safe and effective Nebulizer treatments ordered by physician to facilitate the provider's practice. Which includes:
- Prepares machine and unit dose medication for administration
- Explains procedure to patient
- administers selected medication approved for the program
- Checks vital signs before and after treatment
- Documents treatment & administration
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to nebulizer administration from licensed staff
- Oral Over-the-counter Medication Administration
- Demonstrates knowledge and skill needed to administer safe and effective oral OTC medications ordered by physician to facilitate the provider's practice. Which includes:
- Prepares unit dose medication for administration
- Explains procedure to patient
- Administers selected medication approved for the program
- Documents administration
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to oral medication administration from licensed staff.
- Ear Care Medication Administration
- Demonstrates knowledge and skill needed to administer safe and effective provide ear drop medications ordered by physician to facilitate the provider's practice and ear lavage. Which includes:
- Prepares ear drops for administration
- Explains procedure to patient
- Administers selected medication approved for the program
- Performs ear lavage as ordered
- Documents administration
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to education administration from licensed staff.
- Rocephin Medication Administration
- Demonstrates knowledge and skill needed to administer safe and effective Rocephin injection administration ordered by physician to facilitate the provider's practice. Which includes:
- Prepares unit dose medication with saline for administration (250mg, 500mg, 1gm)
- Explains procedure to patient
- Administers Rocephin approved for the program (250mg, 500mg, 1gm)
- Documents administration
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to Rocephin medication administration from licensed staff.
- Topical Medication Application
- Application with dressing with demonstrated competence
- Provides sterile dressing change and the application of Triple antibiotic ointment to a wound
- Explains procedure and care of wound to patient
- Documents procedure
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to Rocephin medication administration from licensed staff
- B12 Injections
- Demonstrates knowledge and skill needed to administer safe and effective B12 injection administration ordered by physician to facilitate the provider's practice. Which includes:
- Prepare and administration of Vitamin B‑12 injection.
- Explains the procedure to the patient
- Administers IM injection via ventral gluteal, vastus lateralis, and rectus femoris IM injection sites, as well as Z‑track technique
- Documents administration
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to B12 administration from licensed staff
- Immunizations - OB/Gyn
- Demonstrates knowledge and skill needed to provide safe and effective immunization to facilitate the provider's practice. Which includes:
- Immunization administration. (HPV, Flu, Tdap, Hep B, PPSV23)
- Documents administrations
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to immunization administration from licensed staff
- Add on include: OB Procedures
- Able to set‑up, prepare patient, assist, and clean equipment for:
- Amniocentesis
- Colposcopy
- Cryotherapy
- Endometrial Biopsy EMB
- Fetal Heart tone FHT
- Fetal non stress test NST
- Intrauterine Device IUD
- Loop Electrosurgical Excision Procedure LEEP
- PAP smear
- Wound Care in Surgery Dept
- Demonstrates knowledge and skill needed to provide safe and effective wound care to facilitate Surgery Department provider's practices which includes:
- Removal of UNNA boot
- Skin cleansing and care to promote healing
- Assist with UNNA boot application
- Assist with hemovac
- Set up sterile trays for procedures
- Documents care provided
- Seeks clarification or guidance with questions related to wound care from licensed staff.
- ENT
Urology -
Demonstrates knowledge and skill needed to provide safe and effective care to facilitate the Urology Department provider's practices which includes:
- Able to set‑up, prepare patient, assist, and clean equipment for the following procedures:
- Cystoscopy
- Circumcision
- Kidney stone
- Prostate
- Semen analysis
- TURP
- Urinalysis
- Urodynamic Stud
- Vasectomy
- Gentamicin IM injection 80 mg only
- Documents procedure
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to medication administration from licensed staff.
Dermatology -
Demonstrates knowledge and skill needed to provide safe and effective care to facilitate the Dermatology Department provider's practices which includes:
- Lidocaine draws for physician use
- Administration of Adult Diphtheria, Tetanus, & acellular Pertussis and influenza using IM injection technique
- Apply dry sterile dressing with application of antibiotic cream or ointment
- Suture removal for small incisions
- Documents procedure
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to medication administration from licensed staff.
- Add-ons include:
- Kenalog
- Prepare and administration of Kenalog injection. 40mg only
- Explains the procedure to the patient
- Administers IM injection via ventral gluteal, vastus lateralis, and rectus femoris IM injection sites, as well as Z‑track technique
- Documents administration
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to Kenalog administration from licensed staff
- Canthacur Solution Application
- Proper technique of applying Canthacur solution
- Documents procedure
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to medication administration from licensed staff.
- True Test
- Preparation and procedural set up for T.R.U.E. patch test.
- Documents procedure
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to oral medication administration from licensed staff.
- TB Skin Testing
- Demonstrates knowledge and skill needed to provide TB PPD test application
- UVB Training
- Demonstrates knowledge and skill needed to perform UVB box treatments
Hematology-Oncology -
Demonstrates knowledge and skill needed to provide safe and effective care to facilitate the Hematology, Oncology Department provider's practices which includes:
- Safe administration of:
- Influenza (IM)
- B‑12 injection (IM)
- Neulasta (SQ)
- Neupogen (SQ)
- Aranesp (SQ)
- Procrit (SQ)
- Performs or assists with the following:
- Pulse Oximetry
- BRCA specimen collection
- Bone Marrow Collection
- Documentation of all medications and procedures
- Knows how to access the designated resource RN.
- Seeks clarification or guidance with questions related to medication administration from licensed staff.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma or GED; graduate from an accredited Medical Assistant program or school
- BLS through American Heart Association
- This is an entry-level role. No experience is required with Certification/Registration as a Medical Assistant; OR 1+ years of directly related experience as a medical assistant with no Certification/Registration as a Medical Assistant. Employees in role before November 24, 2024 will be grandfathered based on previous experience requirement
- Those hired into this position must complete the review/skill validation program within 90 days of hire
- Computer experience
- Basic Medical/Nursing terminology
- Demonstrated ability to use equipment and related supplies for selected patient population
Preferred Qualifications:
- Certification within 1 year of hire date
- Ambulatory Care experience
- EPIC experience
- Windows-based computer skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
