Job Description

• Helping our people thrive every step of the employment journey
• UC Level 6, Salary Range $93,705 pa - $100,871 pa plus 17% Super
• Full Time, Continuing Opportunity

About us:

University of Canberra is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia’s capital city is a hub of innovation, opportunity and a launchpad for a diverse cohort including first-in-family students and future leaders alike. If you are looking for a career that matters with a welcoming, values based, forward-thinking institution, come build your future with us.

About the role:

Our People & Culture department is seeking a proactive and customer‑focused People & Wellbeing Coordinator to join the team. Working under the broad direction of the Manager, People & Wellbeing, the role plays an important role in supporting internal clients through the delivery of professional, accurate and timely advice and services across staff onboarding, wellbeing and general employment enquiries. This is an excellent opportunity for a HR professional who enjoys working in a fast‑paced, service‑oriented environment and takes pride in delivering high‑quality outcomes.

Key responsibilities:

Working closely with colleagues across the university, the People & Wellbeing Coordinator is the first point of contact for staff HR enquiries and contribute to the continuous improvement of people processes and systems. Other responsibilities include:

• Responding to general staff enquiries via phone, email and in person in a timely and professional manner
• Providing accurate advice on university policies and procedures, escalating complex matters as required
• Building strong professional relationships with hiring managers and key administrative staff across the University
• Maintain expertise in grievance, misconduct, underperformance and performance frameworks, guiding employees and escalating complex matters to People & Culture Business Partners
• Support employee wellbeing through regular check‑ins, active case management of ill or injured employees, and connection to appropriate University support services
• Coordinate onboarding and ongoing employee support promoting culture and performance expectations
• Support and administer central people processes, including Academic Promotions, Assistant Professor Reviews, Outside Studies Program and High-Performance Allowance

About you:

To be successful in this role, you will bring:

• Excellent customer service skills with a strong commitment to service excellence
• Proven organisational and time‑management skills, with the ability to manage competing priorities
• High attention to detail and accuracy
• Strong interpersonal and communication skills
• The ability to exercise judgement and escalate matters appropriately
• Experience working in HR administration, recruitment support or a similar advisory role (tertiary sector experience desirable but not essential)
• Experience with case management desired but not essential

Offerings/ Benefits/ Culture:

You’ll be part of a collaborative and supportive People Services Team, contributing to meaningful work that supports the University community. We offer a professional working environment, opportunities for development, and the chance to make a real impact on the employee experience.

The University offers excellent conditions and benefits which can be explored on our “ Work at UC” site some of which includes:

• Flexible working arrangements and Family-friendly policies
• On campus Gym, Medical services, Cafes, Post office, Supermarket and Early Childhood Education and Care facilities.
• Innovative work environment with a diverse and inclusive culture
• Access to Employee Assistance Program and a corporate private Health Plan (Bupa)

University of Canberra is a values based organisation and sets a goal to be the national sector leader in equity, diversity, inclusion and access via Connected – A Decadal Strategy 2023-2032 UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, neurodiversity and people from culturally and linguistically diverse backgrounds.

Eligibility: Applicants who wish to apply for this position should have valid working rights at the time of submission.

How to apply: Please apply with you Resume only, no other documentation is required at this stage. Please ensure you take the time to align your Resume with the requirements. We want to understand how your skills and experience relate to the position you are applying for.

If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.

For job specific information: please contact Brianna Gillespie – Manager, People Services & Wellbeing - Brianna.Gillespie@canberra.edu.au – 02 6201 5157.

For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.

Closing date: 11.55pm, Sunday 19 April 2026