Job Description

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

This role is responsible for providing comprehensive support and customer service for HRIS. The individual will handle various support tasks and tickets, requiring a solid understanding of HRIS systems and tools. While in-depth module expertise is not necessary, candidates should be capable of assisting customers, answering questions, and resolving issues promptly.

This critical position ensures swift and positive resolutions for customer inquiries. Additionally, the role provides backup support to functional specialists and may participate in business projects as needed. Basic Workday experience and knowledge across multiple modules are required, with involvement in ad-hoc projects.

Responsibilities:

• HR Technology support via ServiceNow, ensuring customer queries and issues are resolved within SLA and to a high standard. Collaborate with specialists to enhance Workday knowledge and provide expert support.
• Prepare standard and ad-hoc reports to support data quality, operational activities, and continuous improvement initiatives.
• Often supporting cross-functional initiatives to standardize business definitions. Maintain accurate metrics, dashboards, and reports.
• Support Tier 2 ad-hoc queries on core HCM topics.
• Coach and upskill Global Operations/Shared Services in using Workday and navigation techniques and Issue resolution.
• Support Workday Core-HCM globally, although fundamentally across the APAC region, including position management, requisitions, organizational hierarchies, and recruitment.business processes.
• Prioritize and manage caseload from ServiceNow
• Support HR Technology projects, including tasks for new releases and upgrades within the HRIS team, ensuring smooth delivery with team support.
• Regularly communicate updates to the HRIS Director regarding critical issues and ticket status, offering feedback to optimize standard methodologies and make necessary improvements.

Requirements:

• Bachelor's or master's degree in computer science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
• The incumbent should have relevant 2-3 years of demonstrable experience in HR Technology - Workday
• Should have good experience of business process and Workday HCM.
• Having skills in advanced Workday reports, matrix reports, and calculated fields. Should have experience in worksheets, composite reports, or discovery boards (preferred).
• Prior experience in supporting HR queries via service portals for HRIS/Workday.
• Workday security knowledge, Time tracking and Absence is beneficial!
• Workday HCM Certification is good to have.
• Must have the ability to work independently as well as in a team based remotely in a very fast-paced environment. Should be comfortable to collaborate well in a Global remote team.
• Good management and interpersonal skills, hosting and facilitating of Incident Management meetings.
• Excellent verbal and written communication skills in English required to ensure ability to communicate efficiently with all levels of internal and external customers.
• Good communication & organizational skills, ability to multi-task, good attention to details, excellent problem solving, and follow-up skills required.
• Ability to handle partner concerns in a timely and effective manner; Experienced in managing multiple urgent tasks.

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