Job Description

People Systems Specialist - Dayforce Focus (fixed term contract)

Are you passionate about optimising systems and processes? Do you have a knack for providing exceptional support and driving continuous improvement? Join the team at TFE Hotels as a People Systems Specialist (fixed term contract) and play a crucial role in ensuring Dayforce and other applications operate at optimal levels.

About the role

• Contract role until February 2027
• Offered as hybrid - 3 days WFO / 2 days WFH
• Monday to Friday working hours
• This role can be performed from any TFE location across Australia and New Zealand

Reporting to the Dayforce Operations Manager responsibilities include:

System Support & Improvement

• Provide Level 1 & 2 Dayforce support via People Support inbox
• Deliver high quality, timely support with a strong customer service focus
• Respond to queries clearly and professionally via email and Microsoft Teams
• Build Dayforce subject matter expertise and drive continuous system improvement
• Support maintenance and simplification of organisational structures in Dayforce
• Conduct data and process audits, identify system “pain points” and implement solutions
• Execute system testing and document outcomes

HR Operations Administration

• Review and improve HR and Dayforce operational processes
• Optimise efficiency across Recruitment, New Hire and Onboarding
• Recommend enhancements across Core HR, Recruitment and Onboarding activities
• Assist in the implementation of new modules Performance, Compensation and Succession Planning

About you:

To be successful in this role, you will bring:

• A minimum of 2+ years’ experience supporting HRIS systems (Dayforce experience highly regarded)
• Proven involvement in the successful execution of at least one HRIS system implementation
• A high level of attention to detail and accuracy, with a strong focus on data integrity
• The ability to design, optimise and enhance end to end HR processes for maximum efficiency
• Strong capability in documenting processes, conducting thorough system testing, and validating outcomes
• Well developed problem solving skills, with the ability to identify root causes and deliver practical solutions
• A self starter who can work independently and take ownership of outcomes
• Outstanding organisational and time management skills, with the ability to juggle multiple priorities and projects
• A strong customer service mindset and genuine passion for supporting and helping team members
• Excellent communication skills in English, including written, verbal and active listening capabilities
• A friendly, professional demeanour with the confidence to engage effectively with stakeholders at all levels
• Exposure to Dayforce HRIS modules including Payroll, Workforce Management, Core HR, Recruiting and Onboarding, Performance, Compensation, Succession Planning and Position Management (desirable)

Why TFE Hotels?

At TFE Hotels, we believe in creating experiences people love, including for our own teams.

We give our people the freedom to be themselves, the support to grow their careers, and the opportunity to make a real impact.

You'll enjoy:

• Exclusive Team Member Benefits - Access generous discounts on hotel stays, dining, entertainment, travel and everyday purchases.
• Wellbeing & Flexibility - Flexible work practices and leave options that help you balance work and life.
• Learn, Grow & Progress - Through ACADEME and Genie, you'll have access to learning programs, career pathways and development opportunities designed to help you achieve your goals.
• Global Career Opportunities - Be part of a growing international hospitality business with opportunities to learn, connect and develop across our global network.
• A Culture That Puts People First - Join a collaborative, down-to-earth team where your ideas are valued, your contributions are recognised, and your career can thrive.

A place to belong. A place to grow. A place to go further.

Life at TFE is brimming with possibility. We’re the only international hotel group headquartered in Sydney, and we’re looking for passionate people ready to dive in and move with us. Today, we have 70+ hotels, seven brands, in eight countries... and we’re not stopping there, with new hotels underway and more in the pipeline. Everyone at TFE is invited to take ownership and help shape our future. If you’re authentic, flexible and talented, you’ll find more than you expected, and we’ll support you every step of the way.