Job Description

People Systems & Operations Specialist (12m FTC)

Application Deadline: 27 May 2026

Department: People & Culture

Employment Type: Fixed Term Contract

Location: London, UK

Reporting To: People & Culture Manager

Compensation: £45,000 - £50,000 / year

The People Systems & Operations Specialist role offers the opportunity to be closely involved in a pivotal period of change, supporting the implementation of a new HRIS that will strengthen and streamline people processes across the organisation. Working as a trusted HRIS super‑user and operational partner, the successful candidate will ensure accurate data, effective system adoption and day‑to‑day continuity across recruitment, onboarding, payroll and the wider employee lifecycle during the transition and beyond.

Key Responsibilities

Working alongside industry specialists, the successful candidate will be responsible for:

• Building effective working relationships with staff at all levels, supporting understanding of people processes and HRIS‑enabled practices, and ensuring queries are resolved accurately in line with agreed People & Culture guidance
• Supporting the implementation of the new HRIS system including system set-up, migration, testing, parallel runs and go live activities.
• Supporting the data cleansing and data migration workstream for the new HRIS, ensuring legacy data is accurate, complete, structured and migration‑ready
• Owning ongoing data validation and reconciliation across systems pre and post migration, ensuring data integrity and GDPR compliance
• Supporting the development, documentation and improvement of people operations processes aligned to the new HRIS
• Producing, validating and sense‑checking people data reports from the HRIS to support operational and statutory reporting needs
• Providing training and first‑line system support to employees and managers and escalating issues where required
• Providing general administrative and operational support to the People & Culture team as required during the HRIS transition including recruitment, onboarding, payroll processing and administration, employee lifecycle administration as well as being available to act as a notetaker in formal and informal ER meetings.
• Supporting in the delivery of HR projects as required ensuring relevant administration, documentation, and outcomes meet business needs.

Skills, Knowledge and Expertise

To be successful in this role, you will have:

• GCSE English & Maths grade 4 and above essential, with Level 5 CIPD desirable
• At least 3 years proven experience in a People Operations / HR administrative role in a business with at least 100 UK corporate employees, supporting end-to-end employee lifecycle activities including payroll administration.
• A good understanding of employment law, employment policies, HR processes, and UK GDPR principles.
• Experience of supporting or contributing to a HRIS implementation project (e.g. system set-up, data migration, testing, go-live support)
• Exposure to supporting HR projects and change initiatives, ideally involving systems or process improvement
• Confident expertise in HR systems and advanced Excel, with the ability to quickly learn new platforms and act as a super-user
• Strong analytical and problem-solving skills, with the ability to sense-check data, identify anomalies, and troubleshoot issues
• A highly organised approach, with the ability to prioritise and manage multiple workstreams in a fast-paced environment while maintaining accuracy
• Excellent stakeholder management and communication skills, able to clearly explain processes and build effective relationships at all levels
• Process improvement mindset, proactively identifying inefficiencies and enhancing HR processes aligned to system capabilities
• Experience as a collaborative team player with sound judgement, high confidentiality, and an understanding of the impact of actions on others
• High levels of integrity, professionalism, and empathy, demonstrating openness, honesty, and respect
• Strong Microsoft Office proficiency (particularly Excel), with a focus on delivering performance improvements and high-quality outcomes

Benefits

In return for helping us take the fight to fraud, all our employees receive an impressive benefit package, which includes:

• Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events
• Generous annual leave, plus bank holidays
• Private healthcare
• Excellent pension package through salary sacrifice
• Personal and professional growth
• Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.

We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whilst keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people.

We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. And were delighted to be recognised in the 2021, 2022 & 2024 best companies to work for listings. We have also been awarded the Investors in People Gold accreditation.

If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.