Job Description

You’ll connect Queensland. We’ll connect you to an amazing career. 

Queensland Rail is built on true connection. And everything we achieve is made possible by you. For 160 years, our teams have played an important role in connecting people and communities across the state.

As a  People Systems Officer within our HR Central team, you’ll contribute to our proud legacy and help us build an even brighter, more sustainable future and that means incredible things for your career. Shape a world where safety, efficiency, and reliability are not just ideals, they're realities.

This is your platform; this is where your journey begins.

• Permanent, full-time
• Brisbane CBD location 

Benefits that Count  

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:   

Annual base salary starts at $101,400 plus 12.75% Superannuation

Perks 

• Flexible working includes Hybrid working from home arrangements
• QRI Lifestyle offers members access to over 2,000 exclusive discounts and services  
• Prioritise your physical, emotional and financial wellbeing with our range of free services  
• Enjoy free travel to work and other discounted rail travel
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport discounted membership options
• And more!  Click here to see the full range of benefits available to Queensland Rail employees.  

About the team

The team is responsible for the administration and operational support of our People Connect SuccessFactors system across the business. This includes managing employee position administration, coordinating contractor onboarding, and providing system support to resolve errors and respond to user enquiries. The team also plays a key role in testing digital enhancements, participating in structured testing cycles to support continuous system improvement and ensure business readiness.

Purpose That Counts – Some of the responsibilities of the role

This role is primarily systems focused, with a strong emphasis on administering, supporting and improving HR systems and processes to enable effective service delivery.

• Provide timely, accurate and professional HR system support to leaders and employees, escalating complex matters as required.
• Deliver a strong customer service focus by responding promptly to enquiries and ensuring effective resolution of issues.
• Review and process employee positions and lifecycle actions in line with governance requirements, KPIs and agreed service standards.
• Maintain accurate and comprehensive enquiry and case records, ensuring data integrity, best practice outcomes and compliance with mandatory deadlines.
• Contribute to the identification, testing and implementation of improvements that enhance HR service delivery and system capability.
• Collaborate with the broader People, Wellbeing and Sustainability team to deliver consistent, high quality HR services and support team service outcomes.

People Who Count - What you can bring to the role

• Strong customer service, interpersonal and communication skills, with the ability to provide clear, practical advice and support.
• Sound working knowledge of HR matters, policies, enterprise agreements and specifications, with an emphasis on how these are supported through systems and processes.
• Demonstrated ability to quickly learn, adapt to and upskill across new systems, with experience or exposure to SuccessFactors, ServiceNow and SAP highly regarded.
• Strong analytical, problem solving and coaching skills.
• A continuous improvement mindset, with experience and interest in supporting and implementing solutions to enhance delivery of HR Services.

Your journey matters. Make it with us. 

We’re incredibly proud of the work our team is doing in this space - driven by passion, innovation, and a shared commitment to Progress that Counts. Watch this short video of Queensland Rail's 160 years of connecting communities  Click Here

There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. 

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Please apply to People Systems Officer (11255) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Sunday 12th April 2026.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.

We provide reasonable adjustments to support candidates and employees.

If you do require a reasonable adjustment during the recruitment process, please contact Cynthia via the details below.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may also include psychometric assessments, pre-employment health checks and background screenings, which could involve criminal history and credit checks, if this applies to the pre-employment requirements for this role.

For roles that have pre-employment qualifications, we will also be required to do formal qualification verification processes to ensure qualifications align to Queensland Rail's pre-employment frameworks.

To learn more about this Queensland Rail career opportunity please contact Cynthia with your enquiry via cynthia.mackenzie@qr.com.au Please do not email your application. We can only accept applications received via our website.