Job Description

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Job Responsibilities:

The People Success Operations Lead supports the mission of the organization by leading a team to administer People Success (PS) policies & procedures including onboarding, employee relations, compliance with local labor legislation, performance management job changes, maintaining Workday records, and responding to employee inquiries.

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership of the People Success Lead:

• Leads PS Operations for one team or discipline for a country(s)
• Oversees programs administered by the local people success team, which may include benefits, staffing, retention, or performance
• Responds to employment relations issues
• Ensures the organization follows regulatory requirements within the PS function
• Plans and conducts new employee onboarding to foster positive attitude toward the company goals
• Conducts exit interviews to determine reasons behind separations and propose changes with leadership based on exit data
• Advises managers in dealings with employees and ensures consistency with company standards
• Responds to inquiries regarding legislation, policies, procedures, and programs. Applies corporate policies. Defines, communicates, and enforces local policies, in connection with managers
• Answers employees’ questions, explains, and supports the company’s strategy
• Conducts negotiations with employees’ representatives where applicable
• Applies disciplinary procedures up to dismissal when necessary. Handles employee litigations and represents the company before the labor courts. Negotiates settlements in the company’s best interests
• Ensures the mandatory statements, such as benefits or government reports, are generated in due time and the related payments are properly executed
• Participates in worldwide PS projects; fosters a best practices approach with others

Supervisory responsibilities

• First-level leadership of team’s daily work and activity
• Gets work done through others – guiding, influencing, and coaching
• Focuses on leading a team who is managing tactical execution of administration and execution of procedures
• Work is performed with very general direction
• May spend a portion of time performing the work of those they supervise
• Assists with management decisions and activities
• Working knowledge of team function within the organization

REQUIREMENTS

Education Level

• Bachelor's degree (B. A.) from four-year college or university; or four+ years related experience and/or training; or equivalent combination of education and experience

Experience

• Must have knowledge of Employment Law
• Supervisory experience is preferred
• Excellent communicator for both speaking and writing
• Ability of communicating with candidates and staff members regarding the policies and procedures (promoting and advocating through training, meeting, etc.)

Other relevant skills

• Ability to read, analyze, and interpret in depth the company policies, procedures, and governmental regulations
• Ability to write reports, business correspondence, and procedure documents
• Ability to effectively present information and respond to questions from groups of managers, and staff members
• Excellent verbal and written literacy skills in required language

Additional Job Details: