The People Solutions Advisor I will provide HR support to Nike teammates and managers through the resolution of inquiries that are routed to the team via SNOW cases or through phone and chat. The Advisor I will research HR related questions including payroll/compensation, benefits, performance management, and all other HR programs, services, and policies. The People Solutions Advisor I will report to the Senior Supervisor of People Solutions Advisory.
As the People Solutions Advisor I, you will need to have customer service, communication, and listening skills while being adaptable to different customer types and situations, using emotional intelligence and empathy. This ideal individual should have the ability to effectively work in teams, demonstrate fact-based decision making, the ability to multi-task and manage different issues at once, and have a resourcefulness in independently finding answers quickly. You should have knowledge of the People Solutions services and intersection points with other teams and functions.
Bachelor’s degree in Human Resource Management or a related field. Will accept any suitable combination of education, experience or training.
Bilingual in Spanish
1-2 years experience in fast-paced customer service role or high volume contact center is required
1-2 years of HR experience, demonstrating knowledge of HR management
You will be responsible for resolving HR inquiries via all available communication channels following standard operating procedures. In addition, other key responsibilities include:
Tag and document cases accurately
Answer standard policy/process questions
Follow standard operating procedures
Champion self-service to teammates
Ensure all responses align with company policies and local legal requirements
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form
NIKE, Inc. is a purpose-driven organization energized by a shared commitment to move the world forward through the power of sport. We champion diversity and amplify individual passions to bring inspiration and innovation to every athlete* in the world.
Here, every teammate has a role to play. We work together, embracing our differences and pushing boundaries, to achieve collective success. For more information on how you can contribute to a world-class team, visit our career site at nike.com/careers and join our talent community at https://nikeats.avature.net/niketalentcommunity.
