Job Description

Job Description Summary:

The Coordinator, Global People Service Center serves as the first point of contact for employees contacting the PSC for support. The coordinator will manage incoming inquiries, issues, and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely support and excellent customer service to employees.

Job Description:

• Manage ticket queue for the Global People Service Center, prioritizing requests based upon the level of urgency and impact.
• Process transactions with speed, while not sacrificing quality or accuracy.
• Ensure that all documentation is kept up to date, is accurate and complete.
• Determine the appropriate course of action to bring issues and cases to resolution, escalating to other teams when appropriate.
• Perform administrative tasks in Workday such as name changes, location changes, employee movement and other tasks to support employees.
• Distribute letters and communications, via Workday and/or DocuSign to employees.
• Review Workday data for accuracy and completion.
• Maintain knowledge of policy and process changes to deliver accurate information to employees.
• Share learnings and best practices with other team members, both verbally and documented within the knowledge base.
• Analyze transactions and requests to identify efficiencies and drive People Service Center delivery optimization.
• Recommend creation of or updates to Job Aids to enable employee to self-service in Workday.
• Cross-train with People Operations team to expand skills and provide support for each other when volumes increase.

Required Skills

• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management and organizational skills with attention to detail.
• Thorough understanding of human resource principles, practices, and procedures.
• Experience in service center related technologies.
• Experience with Workday HCM
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software

Experience

• 3+ years in Human Resources service center, operations management, or process improvement
• Working knowledge of core Human Resource functions
• Well-versed in local employment laws, regulations, and requirements
• Work Conditions
• Night shift work schedule
• Remote work

We have great people here and are looking for more. Come join us!

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Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.