Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)
The Role
The PSC Solutions & Project Management Supervisor leads solutions and project delivery within the People Service Center, driving data-informed initiatives that support PSC operations and AI transformation globally. This role manages a team of solutions consultants and a project manager, partnering with HR Tech, vendors, and business stakeholders to ensure priorities are well-defined, aligned, and successfully executed.
What you will do (responsabilities):
Solution Delivery & Requirements Quality
Lead system implementations, enhancements, and process improvement initiatives for PSC teams.
Ensure requirements are clearly defined, prioritized, and ready for execution.
Manage complex solution design, implementation risks, and cross-functional challenges.
Guide solution recommendations that balance business needs, user experience, and technical feasibility.
Projects Planning & Execution
Oversee project planning, execution, governance, and change management.
Lead and coach the project manager to ensure effective delivery and reporting.
Monitor risks, dependencies, and resource constraints across initiatives.
Use data and stakeholder feedback to improve project outcomes.
Data Analysis & Consultancy
Partner with People Analytics to turn data into actionable insights.
Identify trends, service gaps, and improvement opportunities.
Translate business needs and data into recommendations and solutions.
Collaborate with stakeholders to drive measurable business outcomes.
People Development & Team Leadership
Lead and develop solutions and project team members.
Coach the team on stakeholder management, execution, and growth.
Foster accountability, collaboration, and continuous development.
Build team capabilities to support evolving PSC priorities.
Location: São Caetano do Sul/SP
Your Skills & Abilities (Required Qualifications):
Bachelor's degree
Fluent in English and Portuguese, with strong working knowledge of Spanish.
Experience in solutions consulting, business analysis, systems implementation, project delivery, or related areas.
Experience supporting People Service Center, HR Shared Services, or service delivery transformation environments Experience leading teams of analysts, consultants, or project resources.
Strong skills in requirements gathering, process analysis, stakeholder management, and solution design.
Knowledge of system implementations, integrations, APIs, AI-enabled solutions, and data concepts.
Experience with reporting, dashboards, data analysis, and data-driven decision-making.
Understanding of project management, including scope, risks, dependencies, and implementation tracking.
Strong problem-solving, communication, and influencing skills across diverse stakeholders and teams.
What may give you a competitive advantage (preferred qualifications):
Experience leading system implementation, process improvement, or transformation initiatives with AI
Experience partnering with HR Technology, product owners, testing teams, vendors, and operational stakeholders
Experience with change readiness, user adoption, implementation governance, and AI-assisted or automation-enabled ways of working
Experience with Workday, ServiceNow and ADP systems.
#LI-AS
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
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