Job Description

Locations: Panama

Categories: People & Communications

Req ID: 77550

Support the operation of the People Services Team to provide efficient, innovative, and customer-centric solutions to our internal stakeholders. Working within the established guidelines and procedures, delivers quality customer service in line with our established Service Level Agreement.

• Input confidential people data - including pay, job changes, security clearances, etc.
• Produce ad hoc people reporting as needed.
• Interact with colleagues as the initial point of contact to People functions.
• Answer inquiries related to Human Resources benefit plans, policies, procedures, and programs. This will include Payroll and general tier 1 support.
• Perform verification of employment of employees globally.
• Own, manage and update HR data.
• Manage timely all the requests received through the local ticketing system.
• Maintain accurate records on Shared Drive to facilitate easy retrieval of information, management decisions and audit reviews.
• Follow and understand any sox procedure of the area.
• Prepare information required for internal/external audit processes.
• Any other duties consistent with the general level, nature and function of the role.
• Support in projects related to the People Services Team as assigned by your direct leader.
• Good verbal, written and communication skills, good attention to details.
• Uses good time management and prioritizes daily tasks.
• Strong technical skills and experience with relevant software programs.
• Analytical, and problem-solving skills.
• Good interpersonal and organizational skills.
• Shared Services experience.
• Ticketing services experience.