Job Description

We have a fantastic opportunity for a People Services Advisor to join our Transactional team within HR supporting our Group Business unit.

This is a 12 Month Fixed term contract with an opportunity to go permanent that will be based in Liverpool, The Matchworks, 142 Speke Road, Liverpool, L19 2PH. This role will offer hybrid working with an average of at least 3 days office based.

The standard hours of work are based on 37.5 hours per week, Monday – Friday, 09:00 – 17:00.

The salary will be dependent on experience.

The purpose of the role is to undertake operational delivery of the People Services 1st Line Triage & Query Management Triage (Tier 1) for Amey, supporting the function of People Services within service level agreement and key performance indicators.

What you will do:

• Delivering best in practice in accordance with legislative, policy and governance requirements, and ensure that Amey’s values are always reflected.
• Assisting HR Managers, Tier 2 Quality Assurance and Tier 3 Key Account Management teams with queries, daily tasks and out of scope projects delivery.
• Supporting an efficient, cost effective and customer orientated, service operating model.
• Acting as 1st Line Query Management for all transactional cases received in People Services from Amey Employees and transferred from Customer Services.
• Acting as support for Customer Services on all employee related requests and queries as and when required.
• Escalating complex cases to Tier 2 (Quality Assurance) as and when required.
• Delivering excellent customer service, responding to cases in a professional manor.
• Triaging and resolving assigned cases within the indicated Service Level Agreement and in line with Advisor Quality Standards.
• Working closely with Tier 2 (Quality Assurance) Team to resolve complex queries and escalations within Service Level Agreement.
• Working closely with Tier 3 (Key Account Management) Team to support normal functioning
• Ensuring collaborative working and support with all relevant stakeholders
• Supporting continuous service improvement with People Services

What you will bring:

• CIPD Level 3 qualification would be desirable
• Excellent communication skills, both written and verbal
• Great attention to detail
• First class customer service skills
• Ideally experience within a HR environment or Customer Service environment
• Strong IT skills
• Previous experience with HR systems would be desirable (SAP, Success Factors, ASM)
• Excellent stakeholder management skills
• Highly organised

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions

• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.

• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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