Job Description

People Services Administrator

Department: Human Resources

Employment Type: Permanent - Full Time

Location: Manchester, UK

About the role

• Providing first-line support for employee and manager queries, ensuring a professional and timely response to People Services requests.
• Administering employee lifecycle processes including onboarding, contractual changes, promotions, transfers and leaver activities.
• Preparing employment documentation including contracts, letters, amendments and other people-related correspondence.
• Maintaining accurate employee records and ensuring data integrity across HR systems and personnel files.
• Supporting payroll processes by providing accurate employee data and assisting with monthly payroll administration activities.
• Coordinating new starter onboarding activities, including right-to-work documentation, system setup requests and induction administration.
• Monitoring shared People Services inboxes and case management systems, ensuring service level expectations are met.
• Assisting with benefits administration, annual renewal activities and employee enrolment processes.
• Producing regular people metrics and reports to support business and People team requirements.
• Supporting compliance activities and ensuring employee documentation is maintained in accordance with legal and regulatory requirements.
• Contributing to continuous improvement initiatives to enhance People Services processes, systems and employee experience.
• Supporting wider People team projects and initiatives as required.

About you

• Previous experience in an HR, People Services, People Operations or administrative support role.
• Strong organisational skills with the ability to manage multiple priorities while maintaining a high level of accuracy.
• Excellent attention to detail and commitment to maintaining confidential information appropriately.
• Strong written and verbal communication skills with the ability to build positive working relationships.
• Experience maintaining employee records and working with HR information systems.
• Good understanding of employee lifecycle administration and HR best practices.
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.
• Ability to work independently while contributing effectively as part of a collaborative team.
• Customer-focused approach with a commitment to delivering a high-quality employee experience.
• A proactive mindset with a willingness to learn, develop and continuously improve processes.
• CIPD qualification or working towards CIPD accreditation would be advantageous.