Job Description

About Us

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $82,792.50 - $87,150 Per Year

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Human Resources People Relations Partner Specialist I will join the HR team in providing the needed employee relations experience necessary to maintain ongoing employee and management employee relations needs as well as project support as VOALA continues its growth. This is a hands-on position that will be primarily involved in front-line interaction with program managers and staff – in communications, coaching and relationship building. This is an individual contributor role.

DUTIES AND RESPONSIBILITIES

• Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment
• Working with program managers to facilitate recruiting and staffing needs
• Conducting workplace investigations and fielding employee concerns
• Coaching leaders, managers, and supervisors in policy implementation, performance management, and other HR initiatives
• Becoming a key part of positioning the HR department as a strategic partner to continuing program and corporate growth and change.
• Providing training and facilitated workshops in HR Policy, compliance, and best practices in leadership development
• Is a resource for HR Service team

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• An essential function of this position requires incumbents to report to the office.
• Provide employee relations support for assigned programs, answer questions, clarify policy, make on-site visits to provide support in the workplace.
• Perform workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department.
• Assist compliance and program audits
• Perform investigations, written warnings, and documentation of employee relations efforts
• Review documentation to ensure it is complete and organized
• Other duties as required and is subject to change at any time.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Valid California driver license and access to dependable transportation with adequate insurance
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)

EXPERIENCE:

• Minimum three years of HR work, committed 40% of dedicated time handling employee complaints, grievances, interactive processes, and disciplinary actions.
• Extensive experience with case managing work in a software program
• Experience with completing comprehensive reports that can be used in legal matters defense
• Knowledge of California employment regulations
• Preferred PHR-CA or SHRM-CP
• Ability to carry a full case load with a minimum amount of direction

PREFERRED QUALIFICATIONS:

• PHR, SPHR, SHRM – SCP, or SHRM-CP
• Experience with Ulti-Pro a plus
• Ability to speak and understand Spanish

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.