Closing Date: Friday 17th July 2026
Bristol or London - Hybrid working 3 days in the office, 2 wherever.
In this role, you will be part of the People & HR Services – People Relations function.
As the People Relations Specialist, you will ensure that all People Relations cases are effectively supported and managed across the Specialist Hubs and Case Team.
You will have full oversight of the case landscape within your area, acting as the link between the People Relations (PR) Case Team and your CFU HR Team to ensure seamless delivery of case services. You will also identify trends, insights, and themes across cases to drive continuous improvement and enhance the colleague experience.
You will champion a values-led, inclusive People Relations culture across your CFU, ensuring matters are handled with fairness, consistency, and a human‑centric, risk‑managed approach.
Building strong stakeholder relationships will be a key part of your success. You will use data and insights to support strategic decision‑making and influence improvements to case management, policies, procedures, and products.
Working closely with colleagues across People & HR Services, CFU HR, Senior Leaders, Ethics, Corporate Investigations, and Legal, you will help drive positive change, remove barriers, and continually enhance the colleague experience.
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good.
There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.
Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
