Compensation: $37.00 - $39.00 / Hour - DOE

Location: Remote

Travel: ~20%

Why Join Us

Join SSP America and help shape a hiring experience that is organized, responsive, and candidate-focused from first contact through onboarding. We are looking for a hands-on team lead who brings strong coordination skills, comfort with recruiting systems and tools, and a passion for creating a smooth, welcoming experience for candidates and hiring teams across the United States and Canada.

In this role, you will support recruiting operations, improve candidate experience processes, and serve as a go-to resource for tools, workflows, and day-to-day issue resolution. This is a great opportunity for someone who enjoys balancing details, communication, and problem-solving while working closely with recruiters, hiring managers, and cross-functional partners to keep hiring moving.

At SSP America, we value Ownership, Teamwork, Curiosity, and Passion. In this role, you will have the opportunity to make a direct impact on how candidates experience our company while helping teams stay organized, informed, and supported throughout the hiring process.

What You'll Do

• Candidate Experience and Recruiting Operations ( Ownership, Passion)
• Coordinate day-to-day candidate experience activities, including sourcing support, interview scheduling, candidate communication, pre-onboarding, and onboarding.
• Help ensure candidates move through the hiring process smoothly by providing timely follow-up, clear communication, and consistent coordination.
• Maintain accurate candidate records, interview documentation, trackers, and status updates while protecting confidentiality.
• Demonstrate SSP America values of Ownership and Passion through responsive service, follow-through, and a hospitality-driven candidate experience.
• Systems, Tools, and Process Optimization (Ownership, Curiosity)
• Serve as a primary resource for applicant tracking systems, recruiting tools, AI-enabled technology, and related processes.
• Help identify process gaps, troubleshoot issues, and support improvements that make recruiting operations more efficient and effective.
• Support process documentation, team training, and best practices related to recruiting tools and workflows.
• Demonstrate SSP America values of Ownership and Curiosity by improving processes, learning new tools, and helping others use systems effectively.
• Stakeholder Partnership, Support, and Issue Resolution (Teamwork, Passion)
• Work closely with recruiters, hiring managers, People teams, and other stakeholders to support hiring needs and deliver a consistent recruiting process.
• Help resolve candidate experience and onboarding issues by gathering information, coordinating with the right partners, and communicating updates clearly.
• Provide day-to-day guidance and support on recruiting tools, processes, and best practices as business needs evolve.
• Demonstrate SSP America values of Teamwork and Passion through collaboration, professionalism, and candidate-focused support.
• Reporting, Analytics, and Continuous Improvement (Curiosity, Ownership)
• Track recruiting and candidate experience data, maintain accurate reporting, and surface trends or opportunities for improvement.
• Support efforts to improve consistency, reduce delays, and strengthen the overall candidate experience.
• Demonstrate SSP America values of Curiosity and Ownership by using data, attention to detail, and sound judgment to improve results.
• Employer Brand, Talent Attraction, and Business Support (Passion, Teamwork)
• Support employer branding and talent attraction efforts, including recruiting events, referrals, and other hiring initiatives as needed.
• Provide flexible support across recruiting priorities based on hiring volume and business needs.
• Travel within the United States and Canada, including overnight travel, as needed.
• Demonstrate SSP America values of Passion and Teamwork by representing the company professionally and supporting shared hiring goals.

What You'll Bring

• High school diploma or equivalent required; additional education or coursework in human resources, business, communications, operations, or a related field is a plus.
• Minimum of three years of experience in high volume recruiting required.
• Comfort working with applicant tracking systems, recruiting platforms, Microsoft Office, and other digital tools; experience helping others navigate systems is a plus.
• Strong organization skills, attention to detail, and the ability to stay on top of multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills, with the ability to create a professional and welcoming experience for candidates and internal partners.
• Strong problem-solving skills and sound judgment, with the ability to spot issues, stay calm under pressure, and help keep hiring processes moving.
• Able to work independently while also partnering effectively with recruiters, hiring managers, and cross-functional teams.
• Knowledge of recruiting processes and employment practices preferred; experience supporting hiring in both the United States and Canada is a plus.
• Demonstrated accountability, collaboration, professionalism, customer service, and follow-through in prior roles.
• Must be eligible to work in the United States or Canada without sponsorship and able to travel up to 20% as business needs require.
• Must be able to pass and maintain a criminal background check and, where required, TSA, FAA, or other airport-related clearances.

Benefits

• Medical, Dental and Vision
• Basic Life & AD&D Insurance
• EAP
• Voluntary Benefits (Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance)
• SSP 401(k) with Employer Matching
• PTO
• 10 Paid Holidays
• Paid Sick Leave

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.