The People Processes Specialist takes a process view of the employee lifecycle: mapping, designing, and continuously improving every touchpoint from hire to retire so that each process is efficient, compliant, and consistent across the organization. This requires close co-operation with the business and countries to ensure processes reflect local and functional realities. The overriding goal is Employee Experience, every process decision is made through the lens of how it feels and works for the employee and the manager, not just how it works on paper.
The role owns the HRIS landscape (SAP SuccessFactors and related people solutions) as system owner and superuser, and works in close partnership with IT on system architecture, integrations, data, and security, translating process and experience requirements into system and technical solutions. Building on this foundation, the role also drives AI-enabled capability, including a people-related help desk, in collaboration with IT and other stakeholders.
Key responsibilities
Employee Lifecycle & Journey
Build, own, and continuously improve the employee journey across the full employee lifecycle — from onboarding through offboarding.
Design and standardize people processes to ensure consistency, compliance, and a strong employee experience.
Identify pain points in the journey and lead process improvements in partnership with HR and business stakeholders.
HRIS & System Ownership
Own the HRIS system (SAP SuccessFactors and other people-related solutions) as the primary system owner.
Act as superuser: configure, maintain, troubleshoot, and support the system across modules.
Manage system upgrades, releases, and integrations with other HR and business systems, working closely with IT.
Ensure data quality, security, and governance within the HRIS environment, in line with Data privacy standards and policies.
AI & Help Desk Capability
Build the use cases and coordinate the implementation of an AI supported help desk for people-related topics and employee queries.
Design, build, and iterate on AI agents/assistants that support employees and HR with self-service answers.
Evaluate and implement tools that automate and scale people support.
Partner with IT on the technical build, integration, and security of AI tools and the help desk.
Experience and qualifications
Good understanding of employee lifecycle processes.
Experience working with SAP SuccessFactors or a similar HRIS system.
Preferably, experience working in a multinational environment.
Good project management skills.
Excellent communication skills.
Beneficial
Knowledge of AI and how to build AI agents.
Experience in Data & Analytics.
At Emixa, we help organisations connect people, processes and systems across the product and service lifecycle. Empowering them to work smarter, faster, and more sustainably.
With over 530 experts across Europe, we combine deep industry experience with cutting-edge technologies to deliver end-to-end digital transformation. From strategy to execution, we guide clients every step of the way, across both discrete and process manufacturing, logistics, construction, and other asset-heavy industries.
Our six core areas of expertise form a seamless digital thread:
• Management Consulting – Business transformation, change enablement, digital maturity
• PLM – Siemens Teamcenter, Tecnomatix, NX
• ERP – SAP S/4HANA, asset management, process optimisation
• Low-Code Applications – Mendix development, application factory
• Integrations – Boomi, Solace, event-driven architecture
• Data & Analytics – Cloud data strategy, dashboards, AI
We deliver measurable value by simplifying complexity and enabling clients to make confident, data-driven decisions across their entire operation.
