Job Description

Location: Watford / Hybrid

Full-time / Fixed Term Contract

At Medivet, we believe in making a real difference not just for our clients and their pets, but for our colleagues too. We’re on a journey of transformation, moving towards locally managed people processes that empower teams and enhance the colleague experience. To help us achieve this, we’re looking for a People Process Optimisation Co‑ordinator to join our supportive People team.

This is a fantastic opportunity for someone who thrives on problem-solving, enjoys working collaboratively, and is passionate about continuous improvement. You’ll be at the heart of shaping how our people processes evolve, ensuring clarity, efficiency, and a seamless experience for colleagues across the business.

What you’ll be doing

• Acting as the first point of contact for Workday and people process queries, providing clear and timely guidance to managers and colleagues.
• Logging and categorising queries to spot recurring issues, pain points, and opportunities for simplification or automation.
• Investigating root causes of complex queries and sharing insights to inform process improvements.
• Partnering with People Operations, Workday, and Policy teams to ensure consistent and accessible guidance.
• Supporting the review, documentation, and communication of process updates.
• Creating and updating manager guides, toolkits, FAQs, and process documentation to promote self-service.
• Testing and validating changes to Workday processes to ensure they meet user needs.
• Championing a culture of continuous improvement by raising issues constructively and proposing enhancements.

What you’ll bring:

• Experience in People Operations or People Services.
• Strong customer service skills with a track record of resolving colleague queries.
• Good understanding of Workday processes.
• Analytical mindset with the ability to identify trends and root causes.
• Excellent communication skills — able to explain complex information clearly.
• Organised, detail-oriented, and able to juggle multiple tasks.
• Proactive and collaborative, with a passion for improving processes.
• Exposure to process improvement, service design, or transformation projects is desirable.

Why Medivet

Joining Medivet means becoming part of a nationwide community that puts care at the heart of everything we do. You'll work with a collaborative, people-first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.