Job Description

Who we are 🩵

We’rethe people behind global loyalty currency, Avios, and home to two ambitious, growing businesses across Loyalty and Holidays. Each business has its own goals,strategyand team, but collectively we share a purpose to create the world’s most rewarding experiences for our customers through loyalty programmes, newproductsand holidays 

We’reona truly excitingjourney of growth and transformation –we’regoing places! This is where you come in. 

The opportunity ✨

Reporting to our Lead People Partner,you’llembed yourself inyour domain(s)toshape and deliver people priorities that drive performance, supportchangeand strengthen organisation effectiveness This is a broad, hands-on role offering real exposure and influence, whereyou’llbalance strategic input with practical execution, working across organisation design,transformationand day-to-day partnering.

Sitting within a lean, high-impact People team,you’llbuild strong relationships, contribute to key organisationaldecisionsand gain visibility across the organisation

This isan ideal opportunity for someone who thrives on pace,varietyand the chance to develop a well-rounded partnering skillset in a commercially focused, evolvingorganisation

This role is based out of our London office. We call our approach to hybrid working The Blend—it’sabout giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you willbe requiredto spend at least two days per weekin the office, with the rest of the time working from home. You may alsobe requiredto work from one of our other office or partner locations, based on your role and 'to do' list.

Whatyou’llget up to 🌠

• You’llactas a trustedpartnerwithin your domain(s),helpingto shape priorities on people,organisationand change

• You’llbuild deep knowledge toidentifywhere people, structure and ways of working can unlock stronger performance

• You’llplay a key role in shaping change across organisation design, transformation and evolving operating models, including how teams, roles and ways of working adapt as technology and AI reshape theorganisation

• You’llbalance strategic input with hands-on delivery, from leadership discussions through to execution and follow-through

• You’llshareorganisationalinsight into the People team to shape impactful, relevant people initiatives

• You’llchallenge constructively andoperatewith agility in a fast-paced, evolving environment

• You’llbuild strong relationships quickly, driving momentum and contributing to a high-impact, collaborative People team

What we need from you💡

• You’llhave proven experience in aPeoplePartneror HR Business Partneringrole within an ‘AI first’ and growth-oriented, Technology Product-ledbusiness

• Youpossessa strong commercial mindset, able to connect people decisions to business strategy,performanceand long-term outcomes

• You have experience in change and organisation design, with confidenceoperatingin ambiguity and shaping evolving structures and ways of working

• You’rea credible influencer, able toconfidentlychallenge senior stakeholders thoughtfully and navigate complex or sensitive decisions

• You’recurious and forward-thinking, with an interest in how AI, technology and new ways of working are reshaping organisations

• You have strong judgement and strategic thinking, able to connect local decisions to wider organisational impact

• You’repragmatic and adaptable, with a sleeves-rolled-up approach suited to a fast-paced, high-visibilityenvironment

• You’re comfortable balancing strategic thinking with hands-on delivery, and you’re happy to get into the detail when needed

We might not be right for you if:  

• You only want to focus on your to-do list;we’rea small, high-performing team, we help each other to succeed. 

• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environmentisn’tright for everyone. 

• You prefer a steady-state role with fixed processes; this role is best suited to someone who is curious, embraces change and is motivated by continuously improving howthe businessworks

If you think you have what it takes butdon'tmeet every single point above, please do still apply.We'dlove to chat and see if you could be a great fit. 

Diversity and Inclusion

Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership.

We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes.

We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.