Job Description

About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline 🚄

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the Trainline People Team 👋

Our People team sits right at the heart of Trainline's ongoing growth, and we're now looking for a People Partner to join us on a 16 month fixed term contract, partnering closely with business leaders to shape people priorities that are commercially grounded and strategically aligned.

You'll take on an autonomous and varied remit, acting as a trusted partner to managers at every level across Customer Services and Operations, Fraud and Payments, and Corporate Affairs. You'll own a broad range of employee relations matters end to end and lead people focused projects with genuine business impact, working closely with the wider People team and stakeholders across the organisation to bring ideas to life.

In this role as the People Partner, you will...🚄

• Act as a trusted People Partner to designated client groups (Customer Services and Operations, Fraud and Payments, and Corporate Affairs), building a deep understanding of their commercial context to provide support that is genuinely value add.
• Build strong, credible relationships with stakeholders at every level, from frontline managers to senior leaders, adapting your approach to meet people where they are.
• Take a proactive, insight led approach to spotting people risks early, bringing forward ideas and advocating for the right solutions.
• Coach and support people managers through key processes such as performance management, absence and restructures, helping less experienced managers build their confidence.
• Own employee relations cases end to end, including disciplinary and grievance investigations, performance improvement plans, redundancy and restructure processes, and complex absence management.
• Provide commercially pragmatic employee relations advice, balancing legal compliance with practical outcomes, and keep your knowledge of UK employment law up to date.
• Take ownership of people projects from scoping through to delivery, working collaboratively across the People team and wider business to achieve clear, measurable outcomes.
• Represent the People team in cross functional forums and leadership conversations, using data and insight to influence decisions and guide leaders towards sound people outcomes.

We'd love to hear from you if you have...🔍

• Substantial experience managing a wide range of employee relations cases independently and end to end, including complex disciplinary, grievance, absence and redundancy situations.
• A track record of coaching and building confidence in managers at all levels, particularly those who are new to people management.
• A commercial mindset, approaching people challenges with a focus on the right outcome for both the business and its people.
• Experience taking a people initiative from concept to completion, managing your own workload and delivering measurable outcomes.
• A natural ability to build credible relationships across levels and functions, and to influence effectively without direct authority.
• Experience thriving in a fast paced, commercially driven environment, ideally within tech, e-commerce or a similarly dynamic sector.
• It would be helpful if you hold a CIPD qualification (Level 5 or above) or have equivalent experience.
• You may also have exposure to organisational design, or experience working alongside operational teams such as Customer Services.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• 💭 Think Big - We're building the future of rail
• ✔️ Own It - We focus on every customer, partner and journey
• 🤝 Travel Together - We're one team
• ♻️ Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!