Job Description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

The People Operations Specialist is responsible for delivering efficient and quality HR administration support to the business, managing requests through the HR Helpdesk platform (People Assist), working within defined service level agreements.

Works within multiple service areas of a dedicated region as part of a centralized Global People Shared Services team. Provides second-tier support for more specialist processes and acts as an escalation point where a process cannot be managed within the first tier of the service model. Is able to communicate (in written and verbally) in French (C1 level required) and English.

The role also requires processing of moderately complex requests which require analysis, investigation, critical thinking and collaboration with colleagues and 3rd parties. Based on analysis the role is able to resolve moderately complex transactions or queries or to come up with solutions.

Maintaining process documentation updates, to ensure all protocols and ways of working are well defined and accessible by the Global People Shared Services Team.

Role accountabilities:

• Responsible for providing administrative support to employees, managers and the people team, aligned to the Global People Shared Services processes which support the Employee Life Cycle
• Works within multiple process areas of a dedicated region and provides strong support on both process/ regional requirements
• Develop knowledge and understanding of the organization's and regional/country policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure
• Analyze requests and perform the necessary action by providing answers and/or initiating GPSS processes. Questions need to be answered in English or language of the supported country
• Responsible for managing requests through People Assist (HR Case Management/ Service Request System)
• Responsible in meeting Service Request milestones/resolution deadlines in processing requests, monitors and prioritizes cases based on the milestones within People Assist
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy. Support needs to be provided in English and/or language of the supported country
• Maintain the highest standards of compliance, data privacy, and confidentiality, proactively identifying and mitigating risks to ensure strict adherence to all internal and external policies
• Responsible for updating employee records in Oracle HCM in accordance with GPSS Knowledge Based Articles (KBA) and workflows in an accurate and timely manner
• Carry out moderately complex HR data processing tasks; provides knowledge sharing to other team members when needed and use knowledge to help improve data collection tools and administration processes
• Investigates historical data when required, can analyze processed data or transactions and come up with a solution to resolve if needed
• Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues
• Creates letters and notifications aligned to the process workflow where required in language of the supported country
• Prepares moderately complex documents using a variety of applications for technology devices, such as standard office software
• Collaborate with People Team, Colleagues from other departments and 3rd party requestors when necessary
• Responsible for gathering and summarizing data for reports
• Ensure that employee documents are filed correctly
• Develop mastery and expertise of the processes to be able to suggest improvements which leads to higher efficiency
• Administers HCM configuration changes
• Participate in areas for improvements on ad-hoc projects alongside People Team with a particular focus on process improvement in the GPSS team
• Taking a supportive role in new system/ ways of working initiatives, including preparing for and implementing the changes.

Qualifications & Experience:

• Graduate of any bachelor’s degree
• 3-4 years’ experience in HR (preferably in HR Shared Services) or customer service experience is preferred
• Language capability: English and French (C1 level)
• Has a good understanding of the HR Shared Services concept and its key deliverables
• Ability to prioritize and complete workload within a dynamic work environment
• Able to communicate with employees and managers at all levels
• Flexible and adaptable to change
• Can handle multiple tasks in a fast-paced work environment
• Proficient with Microsoft Applications
• Ability to easily adapt to the organization’s work rules and processes
• Ability to work independently and manage basic tasks while meeting service quality and turnaround objectives
• Above average verbal and written communication skills
• Process oriented and keen attention to details.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

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