Job Description

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve.

A Brief Overview

The People Operations Specialist will play a crucial role in supporting the HR department's initiatives and functions within our healthcare organization. This position requires a versatile professional who can manage a variety of HR tasks, including recruitment, onboarding, inquiry management, benefits administration and compliance with healthcare regulations. The ideal candidate will have a strong understanding of HR practices, particularly in a healthcare setting, and possess excellent interpersonal and organizational skills.

Essential Functions

• Recruitment and Onboarding:
• o Work with hiring managers to define qualifications and expectations. Serve as a liaison between HR and hiring managers to facilitate the requisition process.
• o Review resumes and conduct initial phone interviews to assess candidates’ skills, experience and cultural fit. Maintain clear and timely communication with candidates throughout the screening process.
• o Manage and coordinate all aspects of the interview process, including scheduling interviews with candidates and hiring managers.
• o Accurately calculate salary and compensation packages based on company policies.
• o Facilitate the onboarding process for new hires, ensuring compliance with regulatory requirements.
• o Lead and coordinate the entire I9 process.
• Inquiry Management:
• o Addressing questions and concerns from team members via case management system, phone or in-person.
• o Deliver consistent, timely, reliable, accurate and effective results to all employees.
• o Collaborate with other teams and/or departments to answer questions.
• o Resolving issues within established service level agreements.
• Benefits Administration:
• o Manage qualifying life events process and ACA eligibility.
• o Administration of COBRA, Voluntary Benefits and Education Benefits.
• o Assist employees with benefits-related inquiries and enrollment processes.
• Compliance and Data Entry:
• o Ensure adherence to federal, state, and local labor laws and healthcare regulations.
• o Accurately enter and update employee information in the Human Capital Management (HCM) system, ensuring data integrity and compliance with company policies.
• o Correctly enter, index and update document metadata to facilitate easy retrieval and reference from document imaging system.
• o Manage bonus processing, ensuring timely and accurate calculations and distributions.
• o Manage the employment verification process by receiving and responding to requests from all entities.
• o Monitor and update credentials of employees to ensure compliance with industry standards and organizational policies.
• o Regularly assess compliance through audits and reviews.

Education Qualifications

• Bachelor's Degree in Human Resources or Business Administration, or equivalent work experience may substitute for education required

Experience Qualifications

• 1-3 years experience in human resources, preferably in a healthcare setting Required

Skills and Abilities

• Familiarity with HRIS systems and Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Knowledge of labor laws and regulations applicable to healthcare.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in conflict resolution and negotiation.
• A proactive approach to problem-solving and decision-making.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.