Job Description

• Act as first point of contact to HR inquiries via ServiceNow, providing accurate, timely, and empathetic support
• Assign and/or escalate HR inquiries as necessary and as quickly as possible
• Execute employee lifecycle transactions in Workday, including hires, terminations, job and compensation changes, and manager transfers
• Maintain accurate employee data and ensure compliance with internal controls and local employment regulations
• Coordinate onboarding and offboarding activities, including systems setup, benefits orientation, stakeholder communications, and Workday updates
• Partner with HR Business Partners on policy guidance, performance concerns, and employee relations matters
• Collaborate with Payroll on salary audits, final pay instructions, and unemployment claim processing
• Prepare and submit compliance reports as needed
• Assist in tracking completion of compliance training
• Identify trends in employee inquiries and contribute to the improvement of HR processes and knowledge base content
• Identify process improvements and communicate across stakeholders to form recommendations
• Support wellness, engagement, or other HR initiatives and projects as needed

SUCCESS MARKERS

• Delivers timely, accurate execution across all employee lifecycle transactions
• Resolves employee inquiries with empathy, clarity, and efficiency
• Maintains data integrity and ensures compliance with local regulations
• Anticipates partner needs and follows through without prompting
• Drives continuous improvement through insights from frontline HR support

QUALIFICATIONS

• Bachelor’s degree in HR, Business, or related field (or equivalent work experience)
• 3-5+ years of HR operations experience, preferably in a regional or global support role
• Working knowledge of global employment practices
• Proficiency in HR tools like Workday and ServiceNow
• Strong analytical, documentation, and problem-solving skills
• Excellent written and verbal communication skills with a customer-first mindset
• Self-starter with high attention to detail and ability to manage multiple priorities
• Passion for creating equitable and inclusive employee experiences

#LI-DNI

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!