Job Description

People Operations & Payroll Coordinator

Department: People & Culture / HR
Division: Operations
Location: Lahore, Pakistan
Direct Supervisor: HR Manager

Requirement: Fluent in written and spoken English

About the Role

The People Operations & Payroll Coordinator plays a critical role in enabling accurate payroll execution, data integrity, compliance, and HR process efficiency across the organization.

This role acts as a link between People Operations, Store Managers, and Finance, ensuring all workforce-related data, documentation, and transactions are accurately captured and processed.

The ideal candidate brings strong attention to detail, structured execution, and the ability to manage time-sensitive workflows within a fast-growing multi-entity business.

Key Responsibilities

1. Payroll & Workforce Data Management

• Manage monthly payroll inputs including timesheets, attendance, overtime, and variable pay.
• Ensure validation, approvals, and documentation prior to payroll processing.

• Maintain strict confidentiality and accuracy across all payroll data.

2. HR Systems & Records Management

• Maintain up-to-date employee records within HRIS & time-attendance systems.

• Track and update leave, absenteeism, and holiday balances.

• Ensure employee documentation is complete, accurate, and audit-ready.

3. Onboarding & Offboarding

• Support end-to-end onboarding, including document collection and system setup.
• Execute offboarding formalities including records closure and final pay coordination.

• Track probation periods and contract renewals.

4. Compliance & Reporting

• Maintain personnel files in compliance with company policies and legal standards.
• Assist in audit preparations, reporting tasks, and HR compliance checks.
• Provide periodic reporting such as headcount, attendance, and workforce metrics.

5. Cross-Function Collaboration

• Partner with Store Managers, Finance, and HR leadership to ensure operational alignment.
• Assist in continuous improvement initiatives across People Operations processes.

Who We Are Looking For

You are detail-oriented, organized, and highly structured.

You maintain absolute accuracy in HR and payroll systems, handle sensitive information with discretion, and thrive in a fast-paced multi-site environment.

You ensure that every employee file, payroll input, and HR process is completed with precision and accountability.

Qualifications & Experience

Required

• 2-4 years of experience in HR Operations / Payroll / HR Administration

• Proficiency in Excel / Google Sheets (lookups, reconciliations, pivots)

• Experience working with HRIS or time-attendance systems

• Strong organizational and data-management skills

• Fluent in written and spoken English

Desired

• Experience in multi-site or multi-entity organizations

• Exposure to retail / hospitality / FMCG environments

Success in this Role Looks Like

• Error-free and timely payroll submissions

• Fully updated & audit-ready HR files and systems

• Timely probation and contract renewals

• Well-tracked attendance, leave, and compliance records

• Smooth onboarding and exit lifecycle execution

What We Offer

• Key role in a fast-growing international organization

• Exposure to People Operations across multiple geographies

• Collaborative culture and growth opportunities

• Competitive salary and statutory benefits