Job Description

The People Operations Partner, with the support of the Director of People Operations & Experience, is responsible for maintaining an up-to-date Human Resource Management System (HRIS), benefit management, employee relations, training, employment, and benefits. Additionally, they are expected to participate in developing departmental goals, objectives, and systems while maintaining the highest level of confidentiality.

Role Requirements:

· Must meet one of the requirements below:

o Bachelor’s degree in human resources, business or applicable field; or

o Associate’s degree plus three years’ experience; or

o Ten years of human resource experience in lieu of degree.

· 3+ years of experience using a Human Resource Management System (HRIS) is required; UKG Pro and

Workforce Management preferred.

· Familiarity with COBRA, ERISA, FMLA and related state and federal regulations

· Experience in the administration of benefits/compensation programs and other Human Resources programs

· Strong knowledge of all Microsoft Office applications

· Demonstrated ability to exercise discretion, maintain confidentiality, and navigate sensitive employee matters with sound judgment, professionalism, and emotional intelligence.

· Ability to travel to various program sites, as needed.

Role Responsibilities:

· Maintains accurate employee records by processing personnel changes, updating the HRIS, and managing employee files in accordance with established procedures and compliance requirements.

· Builds trusted relationships with employees and managers across all levels of the organization, providing responsive, respectful, and solutions-oriented support for People Operations questions, workplace concerns, policies, and procedures.

· Advances Becoming People’s Arc by modeling organizational values and incorporating a people-first approach into daily interactions, employee communications, People Operations practices, and training.

· Administers employee benefits, supports open enrollment and qualifying life event changes, and serves as a liaison with benefit carriers and vendors to resolve employee questions and issues.

· Coordinates leave of absence administration, including FMLA, Paid Family Leave, disability, and workers’ compensation, maintaining documentation, updating HRIS records, communicating with employees and managers, and tracking leave-related requirements.

· Coordinates workplace accident reporting, workers’ compensation claims documentation, and follow-up with employees, managers, and applicable vendors.

· Provides day-to-day HRIS support, including troubleshooting system access, time-off accruals, and employee record discrepancies.

· Provides guidance on employee relations matters, handbook provisions, and People Operations policies; documents employee concerns, identifies potential risks, and escalates complex or sensitive matters to the Director of People Operations & Experience as appropriate.

· Supports managers in applying People Operations policies consistently, documenting employee performance and accountability matters, and completing performance evaluations within established deadlines.

· Develops and delivers People Operations training, including New Staff Orientation, reinforcing organizational expectations, employee resources, and the Becoming People’s Arc culture.

· Supports regulatory compliance and audit readiness by maintaining required documentation, coordinating OPWDD evaluation tracking, conducting employee file reviews, and responding to internal and external audit requests.

· Coordinates employee suspensions, terminations, unemployment claim responses, and related documentation and HRIS updates in accordance with established procedures.

· Administers designated employee programs, including referral bonuses, tuition reimbursement, and vacation buyback, ensuring eligibility and required documentation are verified and information is communicated to Payroll as appropriate.

· Prepares recurring People Operations, benefits, and compliance reports; monitors outstanding requirements and deadlines; and follows up with employees, managers, and internal partners to support timely completion and accountability.

· Conducts program site visits to strengthen relationships with employees and managers, increase People Operations visibility, identify workforce concerns, and provide accessible People Operations support across the organization.

· Identifies opportunities to improve People Operations processes and the employee experience, recommending practical solutions that strengthen service delivery, consistency, and accountability.

· Maintains the highest standards of confidentiality, integrity, professionalism, and sound judgment.

· Performs other related duties as assigned.