Job Description

Position Summary

The People Operations Lead - LATAM plays a key role in supporting People Operations activities across the LATAM, serving as the primary HR contact for employees in Mexico. This position acts as a bridge between employees, leaders, and the U.S. People Operations team, helping ensure consistent and positive employee experience while supporting the effective execution of People programs, processes, and initiatives.

The role is responsible for coordinating employee lifecycle activities, maintaining HR data and documentation, supporting performance and development processes, coordinating local recruiting efforts, and facilitating the local implementation of regional and global People initiatives.

This is an individual contributor role that offers broad exposure across multiple areas of Human Resources, including employee relations, HR operations, talent development, performance management, employee experience, and organizational initiatives.

What This Role Offers:

· Act as a culture champion, helping strengthen engagement, connection, and the employee experience across the Mexico team.

· Serve as a key HR resource for employees in La Paz.

· Work across multiple areas of People Operations and the employee lifecycle.

· Partner closely with the U.S. People team and LATAM leadership.

o Opportunity to lead strategic global initiatives (we love new ideas!)

· Contribute to HR operations and employee experiences.

Key Responsibilities

HR Operations & Employee Support

• Coordinate employee lifecycle processes across LATAM, including onboarding, employee changes, transfers, and offboarding.
• Maintain accurate employee records, personnel documentation, HR files, and organizational data.
• Process hires, terminations, status changes, and other employee updates within HR systems.
• Serve as the primary HR contact for employees in Mexico, providing guidance on policies, procedures, documentation, and People-related matters.
• Coordinate with Finance, Legal, Benefits providers, and external vendors as needed.
• Maintain strict confidentiality and sound judgment when handling employee information.
• Maintain records and supporting information required for payroll processing.

People Programs & Talent Processes

• Support performance management processes, including communications, documentation, tracking, and follow-up with leaders and employees.
• Coordinate follow-up on employee development plans and career growth discussions.
• Support the implementation and coordination of learning and development programs across LATAM.
• Assist with employee engagement, culture, and recognition initiatives.
• Support organizational transformation and change management initiatives.
• Partner with global learning, development, & innovation team to roll out customized growth and education programs.

Regional Coordination & Business Partnership

• Act as a key liaison between LATAM employees, leaders, and the U.S. People team.
• Support the local implementation of global policies, programs, and initiatives.
• Identify and communicate local employment practices, requirements, and business considerations.
• Participate in regional and global People projects and coordinate local execution and follow-up.
• Support HR reporting and tracking of key People metrics.

Recruiting

• Support recruiting activities as needed, including candidate screening, interview coordination, candidate communications, offers sending, hiring process follow-up, and onboarding. Collaborate with leaders throughout the hiring process.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Development, Industrial Relations, or a related field.
• Fluent in English and Spanish - both written and verbal.
• 5+ years of relevant experience preferred in Human Resources, People Operations, HR Administration, or a related function.
• Working knowledge of Mexican labor legislation and employment practices.
• Experience coordinating multiple projects, stakeholders, and deadlines simultaneously.
• Strong proficiency with digital tools and the ability to quickly learn and adopt new technologies and systems.
• High attention to detail, organization, and follow-through.

The Ideal Candidate

The ideal candidate is a proactive, adaptable, and people-oriented professional who enjoys supporting employees and helping build a positive workplace environment. They demonstrate sound judgment, strong organizational skills, accountability, and a continuous learning mindset. They are comfortable navigating change, leveraging technology, building strong relationships across cultures and organizational levels, and balancing multiple priorities while delivering a high level of service and professionalism.

Ready to join us?

If you’re passionate about building structured, scalable development programs and creating meaningful learning experiences that drive both personal growth and business impact, we’d love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.