Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Digital Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries.

How you will contribute

You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Customer service
• Working in a shared service organization
• Working with case management systems
• Your area of process specialism
• Active listening skills
• Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions
• Multi-tasking and managing a fluctuating workload
• Operational excellence

What you need to know about this position:

The People Operations Advisor will be responsible for managing, ensuring, and monitoring flexible compensation & Education Contribution operations for Colombia, through constant communication with colleagues from other areas and vendors, documentation review, and follow-up on specific employee cases within the company. Additionally, they will support the execution of operational procedures in the area related to payroll processing, accounting records, and account reconciliation, among others.

What additional ingredients you will bring:

• Excellent communication skills with functional area teams
• Assertiveness, emotional intelligence, and frustration management
• Planning, organization, and anticipation of processes

Education/Qualifications:

Undergraduate degree holders or students in their final semesters in fields such as Business Administration, Business, Accounting, Industrial Engineering, Finance, Human Resources, and related fields.

Specific job requirements:

• Minimum 1 year of experience providing administrative support to human resources operations in Colombia
• Excel proficiency – intermediate level
• Knowledge of payroll processes is a plus
• Knowledge of compensation and benefits
• Knowledge of Colombian labor legislation
• Knowledge of withholding tax (tax withholding at source)
• Intermediate English is a plus
• Knowledge of internal and external audit support

Work schedule:

Hybrid in Cali, Colombia.

No Relocation support available

Business Unit Summary

Wacam is MondelēzInternational’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

RegularService Operations (Delivery)Global Business Services