Job Description

At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all.

POSITION SUMMARY

The People Operations Coordinator is a key member of the Human Resources team, with primary responsibility for benefits administration and coordination. This role ensures employees receive accurate, timely, and compliant benefits support while also providing cross-functional assistance to the Payroll/HRIS Specialist, Talent Acquisition Specialist, and Employee Engagement Specialist. The People Operations Coordinator plays an essential role in delivering positive and well-supported employee experience throughout the employee lifecycle. HYBRID (SIOUX FALLS, SD)

ESSENTIAL FUNCTIONS

HR Operations & Coordination

• Serve as primary point of contact for HR Team inquiries, routing inquiries to appropriate team members.
• Create and maintain employee change forms and supporting documents (including checklists, change notices, offer letters, etc.)
• Assist in maintaining accurate employee records and personnel files within the HRIS.
• Coordinate onboarding activities including leading New Employee Experience program, new hire documentation, HRIS support, and benefit enrollment.
• Support offboarding from notice to final separation, confirming important dates, communicating with payroll, and updating records.
• Assist with HR metrics, compliance reporting, and audits.
• Research and complete employee verification requests in a timely manner.
• Provide general HR administrative support and employee-facing assistance as needed.

Benefit Administration

• Administer day-to-day employee benefit programs, including but not limited to: medical, dental, vision, life insurance, disability, retirement, FMLA, paid leave, and work comp.
• Serve as the first point of contact for employee benefit and leave inquiries and issue resolution.
• Support new hire enrollments, qualifying life event changes, and annual open enrollment activities.
• Maintain accurate benefits data within HRIS and vendor systems.
• Coordinate with Payroll to ensure benefit deductions and related transactions are processed accurately.
• Partner with benefit brokers, carriers, and vendors to resolve issues and support effective program administration.
• Collaborate on benefit communications, educational materials, and employee resources.
• Support compliance with applicable benefits regulations, including ACA, COBRA, ERISA, and state paid leave programs.
• Assist with benefits audits, reporting requirements, renewal processes, and vendor management activities.

Payroll Support (Back-up)

• Provide backup support for payroll processing and related administrative activities.
• Respond to employee payroll-related inquiries when serving as backup
• Assist with payroll-related audits and data validation as needed.

Talent Acquisition Support

• Provide back-up support for recruiting activities as needed, including but not limited to: resume review, candidate screening, etc.
• Assist with job postings, applicant tracking system administration, and interview coordination.
• Support candidate communications, scheduling, and recruiting logistics.
• Coordinate onboarding preparation, communication, background checks & new hire documentation.
• Assist with community outreach and job fairs

Employee Engagement Support (Back-up)

• Supports Employee Engagement Specialist with company-wide events, activities, and programs. Act as co-lead for Engagement Crew at location.
• Assist with employee recognition programs and internal communications including SharePoint.
• Facilitates New Employee Experience for Sioux Falls new employees and as back up to Employee Engagement Specialist.
• Help promote positive employee experience through engagement and culture-building initiatives.
• Demonstrates the ability to work effectively with AI tools and maintains an open, curious approach to emerging technologies.

KEY COLLABORATORS

Departments, Positions, as appropriate.

SUPERVISORY RESPONSIBILITIES

None

COMPETENCIES

• Alignment w/Sunrise Core Values
• Adaptability
• Communication
• Compliance
• Dependability & Flexibility
• Initiative
• Integrity
• Judgement
• Organizational Skills
• Productivity
• Professionalism
• Quality Service
• Teamwork
• Technical /PC Skills
• Work Quality

EDUCATION & EXPERIENCE

• High school degree or GED Required
• Degree in HR Business Administration, or related field preferred.
• 2+ years of experience in HR coordination or business administration preferred.
• Strong attention to detail and excellent written and verbal communication skills, and ability to handle confidential information required.
• Strong customer service and employee support orientation required.
• Proficiency with UKG HRIS, payroll, and benefits administration preferred.
• Experience in multi-state or multi-plan benefits environment preferred.
• Excellent organization skills, and the ability to prioritize multiple tasks required.
• Superior skill set in the use of the following software applications preferred: Microsoft Teams, Excel, Word, PowerPoint, Access, and Outlook

COMPENSATION & BENEFITS

Annual salary DOQ: $46,432 - $66,331 - $82,120

Benefits: Medical, dental, vision, life, AD&D, STD/LTD, FSA, PTO, PVTO, PPL, 401k and more. Visit www.sunrisebanks.com for more details.