Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!
MAIN DUTIES:
ThePeople Operations Coordinatorsupports the People Operations department with all administrative and operational dutiesThe People Operations Coordinator is the first point of contact for team member questions and handles each one with professionalism and care while also contributing to critical People Operations areas like benefits administration, system, and data management,continuous process improvement, and delivering solutions that elevate theteam memberexperience.
GENERAL DUTIES:
Performs and streamlines administrative duties of a diversified nature.
Receives and screens phone calls, takes accurate messages and handles situations therein.
Opens, screens and distributes incoming correspondence and attaches back-up information when possible.
Coordinate the timely delivery of Baby gifts, bereavement, andget wellgifts.
Assist with initiating background checks.
Schedules candidates qualified by People Operations for interviews with the General Manager and other Executive Committee members.
Assists DOPO with all tools and supplies needed for successful execution of all PeopleOperation relatedactivities.
Assists in the administration of the 1 Token Program
Time clock enrollment for new employees.
Create and maintain new hire and personnel files and enter them into People Operations Information Systems.
Enter employee deductions intopayrollsystem.
Maintain confidentiality of proprietary information.
Follow all company and safety and security policies andprocedures;report accidents, injuries, and unsafe work conditions to manager.
Inform People Operations management of issues related to employee relations.
Respond to questions, requests, and concerns from employees and management regarding company and People Operations programs, policies and guidelines.
On-boards new hires andupdatesrelevant documents in their electronic file.
Process and handle benefits enrollment and eligible 401(k) participants, etc.
On a monthly basis distributes and tracks performance reviews for all employees.
Screens and routes incoming resumes to the Hiring Manager.
Maintains locker assignment listings. Cleans out lockers of terminated employees; returns uniforms to the Laundry Department and personal belongings to Security. Assist Security Department in locker inspections.
Assists Training Manager and Recruiting Managerinspecial projects as needed and requested.
Assists recruiting efforts in the form of job fair assistance relating to copying, reserving room and needed collateral, i.e., laptop, screen, PSAV department, making phone calls, preparation for job fair sign in and more.
Assist Recruiting Manager in job posting and onboarding coordination of J1 hires and all new hires.
Coordinate newhireswithRecruitingManager and Training Manager to have advance notice of all attendees 2weeks +in advance
Posts prevalent employee information, reminders, and recognition on Share regularly.
Other duties and responsibilities as assigned by the Director of People Operations or the People Operations leadership.
Update the training matrix. Updating new hires and terminations.
Entering volunteer hours and training hours in the payroll system.
Maintain confidentiality of proprietary information.
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
QUALIFICATIONS & SKILLS:
Are organized and proficient at multitasking
Demonstrates self-confidence, high levels of energy, enthusiasm and motivation through actions.
Ability to multi-task, prioritize and work in afast pacedenvironment.
Ability to manage time well, meet imposed deadlines and be flexible.
Quick learner and thinker – able to grasp new concepts.
Innovative and change-driven with a high sense of urgency.
Strives to improve self, others and overall practices and procedures.
Strong, positive and energized professional presence.
Thorough understanding of compliance for all aspects of People Operations, including but not limited to labor laws,posting requirementsand documents,
Ability to maintain composure in stressful situations.
Proficient in verbal and written English communication
Computer literate: advanced knowledge of personal computers and various software.
Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor
Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any specialaccommodation, please visit People Operations.
Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
We’re a global team of purpose-driven, nature-inspired, service-obsessed individuals who thrive on nurturing the natural beauty of both people and the planet. Your mission as part of our community: to leave our guests with more than they arrived with—whether it’s a new wellness routine, a plan to live more sustainably, or simply a restored perspective. The luxury of our hotel experiences lies not only in next-level comforts and personalized services but also in our wealth of warmth, depth of knowledge, and collective drive to preserve and protect this extraordinary world.
We’re proud to be recognized in Newsweek's Most Loved Workplaces 2025—a testament to how deeply we care about our people, our planet, and making a meaningful difference.
Starwood Hotels, an affiliate of the global private investment firm Starwood Capital Group, is a hotel brand management company overseeing 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Leveraging our expertise in marketing, design, operations, and technology, Starwood Hotels drives some of the most groundbreaking and dynamic hotel brands in the world.
For more information, visit starwoodhotels.com, 1hotels.com, baccarathotels.com, and treehousehotels.com
