Job Description

What you can expect

You will manage employee data and HR transactions with precision and confidentiality. Using established protocols and HR systems, you will process records, coordinate access, and resolve routine inquiries. You will deliver accurate data management and first-level support that keeps HR operations running smoothly.

* This is a fully remote position open to all locations in Mexico

About the Team

We deliver essential HR operations through data management and employee support. Our team collaborates to maintain system accuracy and respond to employee needs efficiently. We exist to ensure seamless HR processes across the employee lifecycle.

Responsibilities

• Processing employee information in HR systems while maintaining data integrity and confidentiality standards

• Supporting onboarding, status changes, and lifecycle transactions by updating records and ensuring compliance

• Coordinating system access and troubleshooting basic technical issues independently before escalating complex cases

• Creating and updating process documentation to support consistent HR operational procedures

• Responding to routine employee inquiries using established guidelines and directing complex questions appropriately

What we’re looking for

• Bring 2-4 years of experience in HR operations, data management, or administrative support roles

• Have US Support Experience: Must have prior experience supporting US-based employees. Experience supporting EMEA is preferred

• Possess English Fluency: Required for effective communication

• Have full end to end global employment lifecycle process support

• Possess experience with Workday and Servicenow

• Demonstrate working knowledge of HR information systems and data management practices

• Apply understanding of HR compliance requirements related to employee documentation and data privacy

• Navigate standard HR processes across the employee lifecycle including onboarding and status changes

• Maintain high attention to detail when entering and verifying employee data

• Communicate clearly and professionally when responding to employee inquiries

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

#LI-Remote