Job Description

At Employment Hero, we’re on a mission to make employment easier and more valuable for everyone on earth.

We’re looking for a proactive and operationally strong People Operations (C&B)to help build scalable, AI-powered, and employee-friendly operations in a fast-growing remote-first global tech company.

This is not a traditional HR admin role. We’re looking for someone who enjoys solving problems, improving workflows, leveraging AI tools, and building smarter ways of working.

YOUR MISSION

Employee Lifecycle Operations:

• Own and optimise end-to-end employee operations across onboarding, internal movements, and offboarding with a focus on operational efficiency, compliance, scalability, and employee experience.

Compliance & Payroll Operations

Manage and coordinate key People Operations activities including:

• Social Insurance (SI)
• Personal Income Tax (PIT)
• Leave administration
• Payroll coordination
• Labour contracts and employee documentation

Ensure strong compliance while balancing employee experience and operational efficiency.

Employee Support & Collaboration

• Act as a trusted operational partner for employees while collaborating closely with global People teams, Finance, IT, leaders, and external vendors.
• Support scalable and low-friction employee experiences through clear communication and smart operational processes.

AI-First & Smart Operations

Leverage AI and automation tools (e.g. ChatGPT, Gemini, workflow automation, AI copilots) to:

• streamline workflows
• reduce manual administrative work
• improve operational speed and accuracy
• enhance employee self-service experiences
• build scalable documentation and knowledge bases

We value people who proactively improve processes, simplify complexity, and challenge inefficient ways of working.

Remote-First Operations

Work effectively in a highly autonomous, remote-first environment where:

• ownership
• async communication
• documentation
• proactive problem-solving
• are essential for success.

Build scalable processes that can support distributed teams across regions and time zones.

WHAT WE ARE LOOKING FOR:

To thrive at Employment Hero, you’ll need to embody The EH Way, operating with focus, agility, and high performance. We’d love to meet you if you:

• Have 5+ years of experience in People Operations, HR Operations, C&B, or similar operational roles
• Have strong understanding of Vietnam Labour Law, SI, and PIT regulations
• Have good English communication skills to collaborate with global teams
• Think like an operator and problem-solver, not just a process executor
• Naturally look for ways to automate, simplify, and improve workflows
• Are comfortable using AI tools and adapting to new technologies
• Can work independently in a fast-paced remote-first environment
• Communicate clearly and proactively, especially through written and async communication
• Are highly organised, detail-oriented, and operationally strong
• Are comfortable managing ambiguity and evolving priorities
• Are positive, open-minded, and professional with a high level of confidentiality and integrity.

WHY EMPLOYMENT HERO?

At Employment Hero, you’ll join a genuinely AI-first and remote-first global tech company where:

• autonomy and ownership are highly trusted
• innovation and continuous improvement are encouraged
• smart work matters more than manual work
• high performance and growth mindset are part of everyday culture

What You Get

• Competitive salary and benefits package
• Premium healthcare insurance
• Employee Share Option Program (ESOP)
• Generous annual leave & parental leave policies
• Learning & development support
• Work-from-home allowance
• Global connection opportunities, including our annual Global Gathering

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. ​​The EH Way isn’t just words, it’s how we work every single day:

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard, and we’re not satisfied with being average.

If you enjoy building smarter systems, improving operations, and thriving in a high-autonomy environment - we’d love to hear from you!