We're seeking People Operations Associate to join our San Jose, Costa Rica team. You'll help shape our employee experience while supporting staff and managers across 27 countries. Working closely with HR Business Partners and Centers of Excellence, you'll be part of a dynamic cross-functional team that continuously improves our client’s service delivery based on employee feedback.

As a People Operations Specialist, you'll play a vital role in enhancing the global employee journey. Your responsibilities will include building strong relationships, providing timely guidance on global HR policies and processes, and strengthening our HR service capabilities during key employee milestones.

This is a Hybrid Role with 3-4 days a week in the office in the American Free Zone in Heredia.

• Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
• Effectively prioritize and manage Tier 1 HR cases across time zones and teams to ensure SLA adherence – utilizing our innovative employee portal and live agent system to always ensure high quality service and seamless experiences.
• Empowering employees to self-serve their HR policy and process needs by leveraging and promoting our internal knowledge base; partner with Centers of Excellence to ensure knowledge article quality and currency
• Utilize operational knowledge and sound judgment to escalate issues or HR cases timely as necessary, capturing subject matter expertise and ensuring resolution against at-risk or breach of SLAs
• Uphold a high standard of data integrity in all systems and documents, ensuring accuracy of all data points
• Perform audits and validations of HR Case transactions as required
• Provide project and User Acceptance Testing (UAT) support as required.

• Living our values: you take a humble approach to learning, obsess over customer experience, strive to foster empathy and inclusivity, and celebrate wins collectively.
• Excellent interpersonal skills – we promote proactive, positive, and professional interactions always.
• Ability to thrive in dynamic, diverse business environments
• Ability to independently and successfully organize tasks and manage time
• Ability to shift priorities as needed – able to stay calm under pressure and apply independent problem-solving skills to find solutions when situations don’t go as planned
• Outstanding attention to detail and accuracy
• Ability to work collaboratively – finding common ground and goals including in times of ambiguity
• Ability to think ahead: independently anticipate and troubleshoot bottlenecks; exercise judgment and escalate complex or urgent situations as needed.
• A strong sense of urgency – you can react and follow through with appropriate levels of urgency to situations and events that are time sensitive
• Able to deal with complex requests – e.g., managing different time zones, conflicting schedules
• Ability to quickly acquire an understanding of relevant businesses policies, procedures, and systems
• Availability to work in shifts from 6am to 6pm

Required Qualifications:

Preferred Qualifications:

• Strong process support skills and knowledge of Human Resource tools and technology
• Experience working in a fast-paced, dynamic environment, including in support of Centers of Excellence
• Proven experience supporting HR in the Americas and LATAM regions, including the United States, Canada, Mexico, and Costa Rica.
• Bachelor’s degree or equivalent experience