AI Success™

Job Description

Are you early in your People Operations career and eager to gain hands-on experience across HR, onboarding, benefits, and company-wide programs? Join us as a People Operations Associate and help shape the employee experience at a fast-growing company!
US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, wearables, smart devices, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and beyond, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity.
US Mobile is America’s first and only Super Carrier, allowing customers to access all three major mobile networks & switch seamlessly between them, anytime, anywhere, to get the best coverage possible. We’re now the #1 Phone Plan Provider on Consumer Reports and growing fast - including our team!
As a People Operations Associate, you’ll support day-to-day HR operations and work closely with our People Operations Manager, Talent, Finance, Legal, and Leadership teams. This is a hands-on role where you’ll gain exposure to HR strategy, systems building, and cross-functional collaboration, while helping to deliver a seamless employee experience.

What you'll do:

Assist with onboarding and offboarding processes, documentation, and system access.
Maintain accurate employee records in HRIS, benefits systems, and internal tracking tools.
Assist with benefits administration and employee inquiries.
Support HR compliance with federal, state, and local regulations.
Help develop and maintain employee policies, handbooks, and documentation with People Ops Manager.
Screen incoming HR correspondence and escalate time-sensitive matters to People Ops Manager.
Coordinate recruiting processes and help ensure a smooth candidate-to-employee transition.
Assist with reporting, audits, and data hygiene for operational accuracy.
Support company-wide people programs including performance cycles, engagement initiatives, learning opportunities, and recognition programs.
Help organize our annual company offsite (previous locations: Tokyo, Dubai, Hawaii).
Build scalable People Ops systems, templates, and workflows.

Skills and Experience:

1–3 years in People Operations, HR, or related operations role.
Startup, tech, or high-growth experience preferred.
Bachelor’s degree in HR or related field, or equivalent experience.
Proficiency in Google Workspace (Docs, Sheets, Drive, Calendar).
Familiarity with HR tools and systems (HRIS, performance management).
Detail-oriented with strong organizational and problem-solving skills.
Excellent written and verbal communication skills.
Experience with PEO (Justworks) and benefits administration a plus.

Why You'll Love This Role:

Hands-on experience across the full employee lifecycle.
Direct exposure to building People Ops processes and systems.
Opportunity to support high-impact cultural moments like global company offsites.
Collaborative, fast-paced, hybrid work environment in New York City.
Growth and professional development opportunities within a scaling organization

Benefits

$100/mo USM credit for your phone / family / friends etc
Gym Reimbursement
Flexible PTO
Medical, Dental, and Vision Plans

Think you're a good fit? Apply here to learn more!

About US Mobile

At US Mobile, we’re on a mission to revolutionize wireless by building the next-generation connectivity platform. We are America's first Super Carrier, bringing lightspeed connection to our customers who are able to switch seamlessly between all three networks. Our goal is to connect the next billion wireless devices onto nationwide 4G and 5G networks, including your phone, drone, car, watch, pet tracker, and everything in between. We’re accomplishing this by leveraging cutting-edge technology and customer-focused UI/UX design.

Whether it’s with our high-speed international roaming options, customizable perks, AI-facilitated plan savings, customizable plans, or real-time dashboards, we’re building the industry’s most exciting user experience.

US Mobile’s 4G LTE network reaches more than 300 million Americans and includes international calling to over 200 countries and territories, but you will never hear from an operator at US Mobile. Our real, live Customer Support Representatives are available by phone or chat 24 hours a day, 7 days a week – to keep you connected, informed, and saving with US Mobile.

Industry

Telecommunications

Company Size

501-1,000 employees

Headquarters

New York, New York

Year Founded

2014

Website

usmobile.com

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