Job Description

About the role

We are looking for a motivated and detail-oriented People Operations Apprentice to join our People Operations team. This role provides hands-on exposure to core People Operations processes, including employee experience, compliance, HR systems, benefits administration, and employee lifecycle activities.

The apprentice will work closely with the People Operations team and cross-functional stakeholders while developing practical skills in People operations, data management, reporting, and employee support.

Programme Details:

Work Type: Apprenticeship

Department: People

Sub Department: People Operations

Duration: 6 months

Monthly Stipend: 35000 INR

Location: Remote - India

Programme Start: September 2026

Responsibilities

Employee Experience & Communication

• Draft employee communications, policy updates, reminders, and People Operations announcements for review.
• Analyze recurring employee helpdesk queries and help improve FAQs and employee self-service resources.
• Support scheduling and coordination of employee webinars and related communications.

Analytics & Reporting

• Analyze employee helpdesk metrics, including ticket volumes, categories, SLA performance, and resolution times.
• Track onboarding, offboarding, leave, and attendance metrics and assist with periodic reporting.
• Support the preparation of ad hoc reports, dashboards, and data insights for the People Operations team.

Compliance & Employee Lifecycle Support

• Maintain employee records and validate mandatory documentation to support compliance and audit readiness.
• Audit pending onboarding and offboarding activities and coordinate with relevant stakeholders to ensure timely completion.
• Support recurring People Operations compliance and validation activities.

Process Documentation & Knowledge Management

• Create and maintain quick-reference guides, checklists, FAQs, and process documentation.
• Keep People Operations knowledge repositories and shared documentation organized and up to date.
• Identify opportunities to simplify and standardize People Operations processes.

HR Operations & Data Management

• Support employee benefits renewal and related operational activities.
• Assist with HR data clean-up, validation, and reconciliation across Darwinbox and other HR systems.
• Validate employee information, including bank account and payroll-related data, to maintain data accuracy.
• Support People Operations projects and process improvement initiatives as required.

Coordination & Administrative Support

• Maintain trackers and follow up on action items to support timely completion of People Operations activities.
• Coordinate with internal stakeholders across People Operations, Payroll, IT, and other teams as required.
• Provide day-to-day operational and administrative support to the People Operations team.

Requirements

• Bachelors degree
• Strong attention to detail and accuracy
• Good written and verbal communication skills
• Comfort working with data, spreadsheets, and reports
• Strong organizational and follow-up skills
• Ability to handle employee information with confidentiality and discretion
• Willingness to learn and take ownership of assigned responsibilities
• Ability to collaborate effectively with multiple teams and stakeholders
• Interest in building a career in Human Resources or People Operations
• Basic proficiency in Microsoft Excel or Google Sheets would be an advantage