Job Description

We have a fantastic opportunity for an experienced People Operations Co-ordinator for an exciting new role supporting our global People Shared Services team in a fast-paced environment, based out of our office in Sofia, Bulgaria. If you have initiative, drive, and a strong desire to continuously improve processes and are accustomed to multitasking with speed and accuracy in a detailed work environment, this role may be for you.
You'll ensure exceptional service, collaborate across all levels, and reflect our values. You'll also manage international assignees, handle relocation, immigration, and visa requirements, as well as contract creation, Right to Work audits, letter production, and data management. Interested?
 A bit about us...
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success. We may be a global brand, but we haven’t forgotten our roots.
That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. A bit about the role...
A bit about you:
As a key member of the global People Shared Services team, you will provide essential support to your colleagues whenever needed. Your primary responsibilities will include ensuring the accuracy of employee records and data and contributing to the delivery of an efficient People service to the business. In this role, you will be the second line point of contact, working closely with our third-party managed service to achieve seamless collaboration.
• Act as the point of contact for employees, managers, and Tier-1 People Business Partners for support in People processes, transactions, and system support, taking full ownership of all assigned requests and guiding colleagues to the appropriate resources.
• Act as a subject matter expert on core elements of our annual People processes and related tools/systems.
• Troubleshoot data and tool issues and perform special projects and data audits as needed.
• Ensure efficient service delivery by completing inquiries within our service level agreement based on priority and complexity.
• Make informed decisions on requests when details are insufficient, guided by policy, processes, and procedures.
• Protect data privacy and adhere to confidentiality requirements to prevent compliance breaches.
• Recommend process improvements and contribute to continuous improvement efforts, as well as maintaining and updating Knowledge Base content on policies and procedures etc
• Manage international relocations and provide ongoing support for international assignees.
• Handle immigration cases related to the People function.
A bit about you…
Our values and behaviours are integral to everything we do: we aspire to be disciplined to deliver, have passion for progress, win with warmth, have the courage to challenge, and be trusted team players. As the People Operations Co-ordinator in the People Shared Services team, you will have a solid base of HR administration experience and are comfortable operating in a fast-paced environment, consistently meeting our People Shared Service SLAs. Your efficiency ensures smooth and effective business processes. Dedicated to exceptional customer service, you continually strive for excellence.
You have:
• Initiative and drive with a strong desire to continuously improve processes and meet objectives/service levels.
• Experience in multi-tasking within a fast-paced environment, completing tasks with speed and accuracy with the ability to make quick decisions impacting customer service levels.
• Proficiency in managing documents on SharePoint and other people-related systems.
• Background in People administration with knowledge of HR reporting, archiving, and employee file management.
• Ability to maintain confidentiality and handle sensitive information, with excellent verbal and written communication skills, with a strong ability to listen and respond to customer queries.
• Strong analytical, problem-solving, and troubleshooting skills, with a proactive attitude.
• Proficient in Microsoft Office 365 tools and experience with ERP systems (Ceridian/Dayforce) is desirable.
• Fluent in English.
What we can offer...
We're on a growth journey like no other: more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with great perks and benefits:
• Costa Incentive Scheme
• Life, Accident & Disability Insurance
• Healthcare
• Wellness Allowance
• Multisport Card (self-funding)
• 25 days annual leave
  Location/Travel…
The role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required. Some international travel may also be required e.g. to the UK to participate in face to face meetings with our People Shared Service Teams and stakeholders.
Here at Costa Coffee, we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another in taking a few risks. We learn and grow constantly. Individuality is championed, and we provide a culture where everyone feels included. You can be you at Costa Coffee.