Master of Malt

People Officer

Master of Malt  •  Tonbridge, GB (Onsite)  •  2 hours ago
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Job Description

Fancy being the kind of HR person people are actually pleased to see?

We're looking for a People Officer to join our People team and become one of the people who keeps HR at Atom running brilliantly.

A big part of your job will be getting the HR admin right: keeping records tidy, contracts and letters moving, making sure people processes happen when they should, and generally making sure nothing falls through the cracks.

But we're also looking for someone who wants to step up.

You'll already have a good grounding in HR administration and have started to take on more – perhaps answering managers' questions, helping with employee issues, supporting training, explaining HR processes or taking ownership of things that are slightly outside the usual admin box.

A bit about us

We don't really do corporate HR-speak here.

We're a growing, fast-moving business and we don't always take the traditional HR route. We trust people to use their judgement, we like people who ask "could we do this better?" rather than "what does the policy say?", and we're comfortable taking a sensible amount of risk when it's the right thing for the business and our people.

That means this role will suit someone who likes thinking for themselves.

If your instinct is always to reach for the policy before having a conversation with the person in front of you, we probably won't be a great match.

If your instinct is to understand what's going on, work out what's sensible and then figure out how we can make it work – we might be your people.

What you'll be doing

Keeping the People engine running

  • Looking after the day-to-day HR administration across the employee lifecycle
  • Preparing contracts, letters, changes to terms and other people documentation
  • Keeping employee records and our HR systems accurate and up to date
  • Supporting onboarding and offboarding
  • Helping keep our HR processes organised, timely and accurate
  • Producing reports and information when we need to understand what's happening with our people
  • Being the person who notices when something hasn't been done and makes sure it gets sorted

Helping managers and employees

  • Being a friendly first point of contact for everyday people questions
  • Helping managers understand and navigate our people processes
  • Providing basic HR guidance and knowing when something needs to be escalated
  • Supporting managers with things like absence, performance conversations and general people issues
  • Signposting managers to the right information rather than simply pointing them towards a policy and walking away

Helping people get better

  • Supporting the delivery of training and people initiatives
  • Helping managers understand how to use our people tools and processes
  • Helping create simple guidance that people can actually understand and use
  • Spotting things that aren't working particularly well and suggesting a better way of doing them

And, importantly, growing yourself!

Requirements

You'll probably have around 2–3 years' experience in HR, although we're much more interested in what you've actually done than the number of years you've been doing it.

We're looking for someone who:

  • Is genuinely organised and enjoys getting the detail right
  • Has good HR administration experience and isn't afraid of a spreadsheet, system or a pile of paperwork
  • Is confident talking to managers and employees
  • Can give straightforward, sensible advice on everyday people questions
  • Has good judgement and knows when to ask for help or escalate something
  • Is comfortable explaining things to others and would enjoy supporting or delivering basic training
  • Likes solving problems rather than automatically following a process
  • Is curious and naturally looks for ways to make things easier
  • Can juggle lots of little things without losing sight of the important ones
  • Has the confidence to say, "I'm not sure – let me find out" rather than making something up
  • Is keen to develop their HR career and grow into a more advisory role

CIPD Level 3, or working towards it, would be great. CIPD isn't a dealbreaker if you've got the right experience and attitude.

This role is mainly office based: Our current working pattern is 3-4 days in the Tonbridge Office.

Benefits

At Atom, we back curious, ambitious people who want to win. You’ll have real autonomy to run your area, challenge ideas and make decisions that directly impact the growth of a fast-scaling brand.

We move quickly, care deeply about results, and give high performers the trust and ownership to deliver. You’ll be accountable for outcomes, not activity.

There’s no politics or red tape here. Just smart people, high standards and the expectation that you show up, think commercially and get things done.

Alongside core benefits, you’ll get a generous staff discount on over 15,000 brand SKU's.

Master of Malt

About Master of Malt

Master of Malt is a multi-award-winning online drinks retailer that uses advanced technology to empower its passionate band of spirits lovers and beer nuts to deliver the world’s best drinks buying experience.

We (re-)started MoM because we were fed up buying from companies who were poor, knew it, and didn’t care. We were fed up with all the things it seems you have to accept when dealing with online businesses – unanswered emails, being passed from pillar to post by an IVR system that seems designed to make you hang up, and policies which ensure that when you finally do get through to someone, they are powerless to help you. We were fed up with being treated as if we didn’t matter, by people who didn't care.

So we hired people who actually wanted to deliver great service and gave them the authority and latitude to do just that...

Because of them, we've been able to win a few awards worth mentioning:

Global Online Retailer of the Year – Icons of Whisky 2018, 2017, 2016, 2014, 2013 & 2012

Online Retailer of the Year – Icons of Gin 2018

Digital & Social Media Campaign of the Year – Drinks Int’s Drinks Marketing Challenge 2018

Digital Business of the Year – Digital Entrepreneur Awards (DEA) 2017

Online Retailer of the Year – DEA 2017 & 2016

Best Grocery eCommerce – eCommerce Awards 2017

Best Innovation in eCommerce Delivery/Logistics – eCommerce Awards 2017

Online Retailer of the Year – International Wine & Spirit Competition 2016 & 2014

eCommerce Gold Award [overall winner] – eCommerce Awards 2016

Medium eCommerce Company of the Year – eCommerce Awards 2016

Best Social Media eCommerce Campaign – eCommerce Awards 2016

Best Marketing & Advertising eCommerce Campaign – eCommerce Awards 2016

Best Digital & Social Media Campaign – International Spirits Challenge (ISC) 2016 & 2015

Best Blended Scotch over 21 years old – ISC 2017

Best Single Malt Scotch over 21 years old – ISC 2016

World's Best Whisky Liqueur – World Drinks Awards 2017, 2016, 2015, 2014 & 2013

Industry
Food & Beverage
Company Size
51-200 employees
Headquarters
Tonbridge, GB
Year Founded
Unknown
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