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Relocation benefits are not available for this job posting.
As People Lead, Channel & Contract Management (Costa Rica), you provide robust leadership, administration, and guidance to the CCM team, ensuring operational excellence, strategic alignment, and team development, while occasionally executing daily deliverables and serving as a key RSS leader supporting Genentech (US) across Medicaid Rebate Processing, Contract Strategy Implementation, Managed Care Contracts, and Government Programs by bridging Costa Rica operations with US business partners, inspiring agile collaboration, and end‑to‑end accountability.
TheOpportunity:
Lead and manage the CCM team (currently ~17 people), overseeing performance metrics and compliance by tracking KPIs (e.g., turnaround times, recall rates), proactively addressing performance gaps, ensuring adherence to functional training, risk management, and local compliance policies, and driving sustainable, scalable process improvements.
Handle team administration and infrastructure: schedule and lead local meetings for cross-team alignment; coordinate workflow coverage (incl. leave/vacation planning); and manage local infrastructure needs such as hardware and Roche systems access.
Own talent development and performance management across the employee lifecycle, from recruitment and onboarding to ongoing development: oversee evaluations and conflict resolution, shape the local RSS workforce strategy to meet evolving business demands, and continuously improve training initiatives to build long-term organizational readiness.
Foster culture and team engagement by organizing initiatives that promote cohesion, morale, and inclusion; gather and act on feedback; tailor impactful local activities; and ensure alignment with Genentech’s way of working and the local organization.
Provide hands-on operational support for CCM services when needed (e.g., vacancies or peak workloads) across Medicaid Rebate Processing, Contract Strategy Implementation, Managed Care Contracts, Government Pricing activities, and related federal compliance tasks, collaborating with cross-functional partners to ensure accurate execution and continuous improvement.
Whoyou are:
Proven leader with 2+ years in people leadership and 5+ years in operations, focused on team empowerment, mentoring, and performance management, while remaining willing to step in for hands-on task execution and local administrative/infrastructure coordination.
Bachelor’s degree (Business, Finance, Life Sciences, etc.; Master’s preferred) and experience in Channel & Contract Management operations (e.g., Medicaid, Government Programs, CLM systems), shared services, or related domains.
Strong people capabilities: collaboration and teaming, proactive accountability, growth mindset, stakeholder management, and complex problem solving, with an innovative, problem‑solving mindset oriented to sustainable, scalable solutions and end‑to‑end accountability (big‑picture impact and engaging others to ensure successful outcomes).
Demonstrated ability to successfully navigate complex, multicultural, highly matrixed environments, effectively bridging local Costa Rica operations with US partners and other global stakeholders.
Excellent English communication skills (written and spoken), enabling clear leadership communication, stakeholder alignment, and effective cross‑border collaboration.
Please note: Resumes must be submitted in English, as our interview panel may include participants from outside your local country.
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A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
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