Job Description

People Generalist - Central Europe

Department: People

Employment Type: Permanent - Part Time

Location: London

We are a fast-paced retail company dedicated to providing exceptional service to our customers across the globe. With our commitment to quality and innovation, we’re seeking a People Generalist for Central Europe (Poland, Germany & Austria) to join our People Team and support the continued growth and success of our business.

The Mountain Warehouse People team has an evolving People Strategy with an emphasis on providing all of our colleagues with a great experience and becoming an employer of choice. We’re building great foundations ready to take forward systems, engaging colleague initiatives, progressive policies and development to support our colleagues becoming the best they can.

As a People Generalist, you will play a key role in delivering operational HR support across Poland, Germany, and Austria. You will act as a key point of contact for HR queries, ensuring consistent, compliant people practices across the retail business.

The role combines hands-on operational delivery with advisory support to retail leadership, contributing to effective ways of working and a positive colleague experience.

Key Responsibilities

HR Operations & Administration

• Provide day-to-day HR administrative support across Poland, Germany, and Austria
• Maintain accurate employee records and ensure data integrity across HR systems (Dayforce and PinPoint)
• Prepare HR documentation (contracts, amendments, letters) in line with local legislation
• Support onboarding and offboarding processes, ensuring a smooth employee experience
• Manage HR inbox queries, responding in a timely and professional manner

Payroll & Benefits Support

• Support internal Payroll teams and external vendors to ensure accurate and timely monthly payroll processing
• Collate and validate payroll inputs (e.g. starters, leavers, changes, absence data) as required
• Support the administration of benefits in line with local practices
• Act as a liaison between colleagues and Payroll to resolve queries

Compliance & Local Requirements

• Ensure People processes align with local labour laws across Poland, Germany, and Austria
• Maintain accurate records relating to absence, contracts, and statutory requirements
• Support audits and ensure documentation is compliant and up to date
• Maintain colleague handbooks and employment contracts, working with external providers to ensure accuracy and compliance

Colleague Support

• Provide first-line HR advice and guidance to colleagues and retail leaders on policies and processes
• Support managers in handling day-to-day people matters confidently and consistently
• Escalate more complex queries or risks to the People Partner as appropriate

Employee Relations

• Provide first-line employee relations support, helping managers resolve issues at an early stage and minimise risk
• Identify recurring themes or risks and escalate trends to the People Partner
• Liaise with external employment support providers where needed
• Stay up to date with relevant legislative changes across all markets

People Projects & Continuous Improvement

• Support delivery of People initiatives and projects across all three countries
• Identify opportunities to improve processes and ways of working
• Contribute to building consistent and scalable People practices

We would like to meet someone who is

• 2–3 years’ experience in an HR Administrator or Generalist role, ideally within a retail or multi-site environment
• Experience supporting Poland, with strong working knowledge of Polish employment legislation (Germany and/or Austria experience a plus)
• Confidence providing practical HR guidance to line managers, with good judgement on when to escalate
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities
• Excellent communication skills, with the ability to build relationships across different levels
• Experience using HR systems, with a strong focus on data accuracy and integrity
• Ability to handle confidential information with discretion and professionalism
• A proactive, solutions-focused approach and continuous improvement mindset
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Fluency in English and Polish; German would be advantageous
• Flexibility to work across time zones as part of a global People function

Benefits

• Competitive salary and benefits package
• Fully Remote
• Holiday allowance
• 50% staff discount & 25% for family and friends